A:AnswerHi, CrystalS! The remote is designed to support Sony TVs although all functions is not guaranteed to work. Please refer to pages 11-13 of this link:
https://www.sony.com/electronics/support/res/manuals/4579/f2b13b14d596d6574a73a689b5d4b0dc/45796631M.pdf
~Ralph
A:AnswerHi, billyboy!
We're sorry to hear about this. To fix the issue, check to make sure that the firmware is up to date. please refer to this link for the instructions: https://www.sony.com/electronics/support/downloads/00015912/. -Sam
A:AnswerI don't know. What I do know is that the picture quality is SO BAD that you will think you are going blind when streaming Netflix or Amazon Prime.
A:AnswerThe documentation that comes with this is so bad that it's obvious you have to fend for yourself and resort to the internet. But when you do get it to connect, and you
manage to figure out to access a streaming service, spoiler alert, the picture will be terrible.
A:AnswerHi, Greg! You may refer to this link for steps in resetting the unit:
https://www.sony.com/electronics/support/home-video-blu-ray-disc-players-recorders/bdp-s3700/articles/00139302
For further assistance regarding the issue, you may reach us at socialsupport@am.sony.com.
~Ralph