“Purchased Sony UBP-X800M2 month ago. Watched 60 movies w/o problems. Put in "Haunting in Venice"DVD(not Blu-Ray). Played old and new DVD movies w/o issue. Plays fine on its predecessor. Unit locks up after 1st selection screen. Must unplug to clear it. ??”

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• Mine stopped responding to both the remote as well as direct input. Unplugging it reset things, but only temporarily. I returned mine after 12 days for another one. I’d exchange it if I were you.

  Answered by Bobtronix 2 years ago

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• Same problem here, locked up and had to kill the AC to it to force a Hard Reset... which only let me get my disk out of the platter. These units have a software issue.

  Answered by PaulS 1 year ago

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