“Do I need to plug into both microphone ports in order for the second mic to work? I purchased V71 the other day, and the second microphone port doesn't seem to work, so I'm wondering if I need to plug in both in order for the second mic to work.”
Answer This Question
1-1 of 1 Answer
Hi JakefromStateFarm, We're sorry to hear that your microphone is not working on the MIC port of the MHC-V21 Audio System. We'd like to help isolating and troubleshooting the issue. Please follow the steps below to resolve the issue: Verify if the microphone is working from both MIC ports of the Device. If it does not produces any sound, the microphone maybe faulty. If your only one MIC port is not working. Perform a Power Reset and Factory Reset. Please open this link with steps to follow: https://www.sony.com/electronics/support/audio-systems-mhc-series/mhc-v71/articles/00175201 https://www.sony.com/electronics/support/audio-systems-mhc-series/mhc-v71/articles/00026921 Should you need further assistance, may we contact you directly to assist you? If so, please email the below information to [email protected] Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the V71: We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter. Thank you for letting us help assist you. - Kris
Sorry, there was a problem. Please try again later.