Questions & Answers

Q: QuestionCan I download the iTunes app onto this device?

Asked 6 years ago by Anonymous.

• A:Answer I tried many time to transfer my song that I have in ITunes but the ITunes’ songs contain a strong KB or GB which is not be able to transfer it!

  Answered 6 years ago by LisyVerified Purchase

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Q: Questionhow can i expand my storage, as i want to save more files.

Asked 6 years ago by needhelp.

• A:Answer Hi needhelp, Additional storage can't be added to the unit. ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionAm I able to transfer windows media player on windows 10 computer to sony NW-394 device.

Asked 6 years ago by Martha.

• A:Answer I still have windows 7, because I didn't like windows 10. I'm not sure if you can transfer the whole media player. But, I transferred all my songs from my windows media player on to my Walkman 394 and from my I tunes library as well . Love sony products. I will never by apple unless I'm forced too..

  Answered 6 years ago by TrikkVerified Purchase

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Q: Questiondoes this Walkman,or sandisk download from iTunes? or does only apple products

Asked 6 years ago by chuckchef1.

• A:Answer Hi chuckchef1, files from iTunes cannot be downloaded directly using the Walkman. We uses software to transfer contents to the Walkman. Please check the Help Guide for more details: https://helpguide.sony.net/dmp/nwe390/v1/en/cover/level3_14.html Regards, Erin

  Answered 6 years ago by SonyListens

  
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Q: Questionwill this work with a mac computer? Can I put music on it from my itunes account?

Asked 6 years ago by ohamydear.

• A:Answer Hello ohamydear, Yes, this Walkman will work on your MAC. You can also transfer content directly from iTunes or the Finder to your Walkman by drag-and-drop. Please refer to the link below: https://helpguide.sony.net/dmp/nwe390/v1/en/print.html#TP0000882208 Regards, Zac

  Answered 6 years ago by SonyListens

  
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Q: QuestionCan I use it for recording lectures or an interview?

Asked 6 years ago by Ramy.

• A:Answer Hello Ramy, No, this Walkman doesn't have any recording features. You should check out some of our Digital voice recorders! To know more about this model, please visit this link: http://docs.sony.com/release//specs/NWE394_B_mksp.pdf Regards, Zac Sony Social Support

  Answered 6 years ago by SonyListens

  
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Q: QuestionDoes the Sony NW-E394 8GB MP3 player have the ability to play video, such as movies downloaded into my computer and then uploaded to the Walkman device?

Asked 6 years ago by tallman.

• A:Answer Hi tallman, No, video playback is not supported. You may refer to this link for the supported formats of the unit: https://helpguide.sony.net/dmp/nwe390/v1/en/contents/TP0000894016.html ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionCan i transfer my music from my iPod nano to this mp3

Asked 6 years ago by hawk10.

• A:Answer Hi hawk10, You can't directly transfer those files. You'll need to use a computer to transfer contents to the Walkman. Kindly refer to this link for more information: https://helpguide.sony.net/dmp/nwe390/v1/en/cover/level3_14.html ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: Questioncan I play the music on my bluetooth in the car?

Asked 6 years ago by smartgirl.

• A:Answer Hi smartgirl, This Walkman does not have a Bluetooth feature. Check out the specifications for more details: http://docs.sony.com/release//specs/NWE394_B_mksp.pdf Regards, Vincent

  Answered 6 years ago by SonyListens

  
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Q: QuestionIs the battery replaceable?

Asked 6 years ago by Ivan.

• A:Answer Hi Ivan, The rechargeable battery of this unit can only be replaced by a professional or technician from Sony Service Center. Check the link for more details, http://docs.esupport.sony.com/portable/Help_4579798111/en/contents/TP0000880709.html Regards, ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionCan you listen to audio books on this player

Asked 6 years ago by jb.

• A:Answer Hi jb, as long as the file format/type is supported, then it should work. You may refer to the link below for more information about playable file types/formats. Thanks! ^Ron https://helpguide.sony.net/dmp/nwe390/v1/en/contents/TP0000894016.html

  Answered 6 years ago by SonyListens

  
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Q: QuestionDoes this have a clip so you can clip on clothing?

Asked 6 years ago by Jess.

• A:Answer Hi Jess, No, it doesn't have a clip. However, there's a strap hole where you can attach a strap(not included). Thanks! ^Ron

  Answered 6 years ago by SonyListens

  
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Q: QuestionCan I record songs from the radio while listening to the radio on my Sony Walkman?

Asked 6 years ago by chessershawn.

• A:Answer Hello chessershawn, no, this model doesn't have that feature. For more information, please refer to the link below: https://helpguide.sony.net/dmp/nwe390/v1/en/contents/TP0000892545.html https://helpguide.sony.net/dmp/nwe390/v1/en/contents/TP0000892547.html Regards, _Bob

  Answered 6 years ago by SonyListens

  
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Q: QuestionI use spotify. Does this MP3 player support that?

Asked 6 years ago by leslie.

• A:Answer sorry - but no.... this player only syncs with existing music on your computer.

  Answered 6 years ago by AnonymousVerified Purchase

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Q: QuestionI want an mp3 player that will shuffle all songs from different albums I believe my last one was a Sony

Asked 6 years ago by edduggan.

• A:Answer Hi edduggan, this player has a shuffle playback option. You may refer to this link for more information: https://helpguide.sony.net/dmp/nwe390/v1/en/contents/TP0000892280.html?search=shuffle ~Ralph

  Answered 6 years ago by SonyListens

  
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Q: QuestionIs this device wireless headsets capable?

Asked 6 years ago by kywildcats.

Q: QuestionI have Bose speakers. Will I be able to connect to those and use the remote that goes with them?

Asked 6 years ago by Gill.

Q: QuestionIs it bluetooth compatible

Asked 6 years ago by Alf.

• A:Answer Hi Alf, No. This Walkman does not have a Bluetooth capability. Regards, Vincent

  Answered 6 years ago by SonyListens

  
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Q: QuestionI have a few questions: 1.) Is there a belt clip included? 2.) Can I choose to play a particular playlist if I have created several different playlists? 3.) Is the device sweatproof? Thanks

Asked 6 years ago by Glenn.

• A:Answer Hi Glenn, Here are my answers to your questions: 1. No. This Walkman does not come with a belt clip. 2. Yes. You can select and play your desired playlist. 3. This is not a sweat-proof unit. Check out the help guide for more details: https://helpguide.sony.net/dmp/nwe390/v1/en/index.html Regards, Vincent

  Answered 6 years ago by SonyListens

  
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