“Sony - NWZ-E380 Series was purchased as a Christmas gift, no extended warranty. Product used approx. 3-6 times in past two years. Recently, the unit was plugged in to charge the battery (per instructions) but will not hold a charge/dead! Any recourse?”
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Hi loh55, We're sorry to hear that your having issues charging the unit. Kindly refer to the link below for troubleshooting steps to help isolate the issue: https://us.en.kb.sony.com/app/answers/detail/a_id/39203 If still not resolved, you may have it serviced by visiting our eservice website at https://esupport.sony.com/US/p/service.pl ~Ralph
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