“Hi. If you use the app on your phone to customize the sound of these buds, does that customization work with any device that you use the earbuds with, or just when using the phone? Thanks.”
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It only works with the phone the app is on. The way to get those settings to other devices is to download the app and sign in to your account to allow syncing of the settings. Then those settings would automatically work on that device.
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