Questions & Answers

Q: QuestionHow do you adjust volume?

Asked 1 year ago by Nicky.

• A:Answer the volume adjustment in 4 right clicks to volume up or 4 left clicks to lower down the volume. if you download the application Sound Connet you can change the settings.

  Answered 1 year ago by JesusO

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Q: QuestionDo these have the ambient sound feature?

Asked 1 year ago by Dan.

• A:Answer Hi Dan, Thank you for your inquiry! Yes, it does! To activate the Ambient Sound Mode Press the button on the left headset unit while the noise canceling function is on. For more information on this, please check on our help guide link: Listening to ambient sound during music playback (Ambient Sound Mode) https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779995.html? I hope this helps! Regards, Carl

  Answered 1 year ago by SonyListens

  
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Q: QuestionCan you use with a google phone?

Asked 1 year ago by Kippy.

• A:Answer Yes

  Answered 5 months ago by Shreesh

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Q: QuestionIf I by any chance happen to lose the case, is it possible to get a new one for the earbuds, or would a new set need to be purchased for optimal use? If anything, could the case be tracked?

Asked 2 years ago by Jet.

• A:Answer Hi Jet, thank you for question. The charging case cannot be tracked in case they went missing or lost. In addition, the earbuds and charging case are not available individually. The two sides of the headphones and the charging case are pre-set with information that allows them to communicate with and from each other. These settings can only be configured at an Authorized Service Center with all three components present. For this reason, you can't simply replace one missing part. Should you need further assistance, we recommend contacting us at [email protected] to further assist you. Hope this helps. Erin

  Answered 2 years ago by SonyListens

  
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Q: QuestionWas on vacation and lost my charger cord - what would I replace it with please?

Asked 2 years ago by Patriot777.

• A:Answer USB 3.1

  Answered 2 years ago by KeithVerified Purchase

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Q: QuestionDoes it works with iPhone 11?

Asked 2 years ago by Anonymous.

• A:Answer Yes it works, along with any other newer iphone released.

  Answered 1 year ago by TomtheMann

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Q: QuestionAre they hearing aides too?

Asked 2 years ago by Bud.

• A:Answer Yes... works great.. can hear running water in the next room

  Answered 2 years ago by KeithVerified Purchase

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Q: QuestionDoes this connect to playstation link?

Asked 2 years ago by Afraz.

• A:Answer Hi Afraz, Thank you for your inquiry! The WFC700N is capable of pairing with devices that support Bluetooth A2DP. If your Playstation Link supports A2DP Bluetooth, yes, it will work with the headphones. Regards, Carl

  Answered 2 years ago by SonyListens

  
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Q: QuestionDo these detect your heart rate?

Asked 2 years ago by Anonymous.

• A:Answer No

  Answered 1 year ago by user582521

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Q: QuestionWill this work with my Sony Bravia TV {Sony 55 TV purchased 10 yrs ago}? Thanks

Asked 2 years ago by Dre.

• A:Answer Hi Dre, Thank you for your inquiry! The WFC700N will pair with TVs that support Bluetooth A2DP. If your Sony Bravia TV supports Bluetooth A2DP, yes it will pair with the WFC700N. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Regards, Carl

  Answered 2 years ago by SonyListens

  
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Q: QuestionThe playback function is not working, I have tried to change the button function but it’s not working on any earplug… any ideas?? Thanks

Asked 2 years ago by Malin.

• A:Answer Hi Malin, We are sorry to hear that you are experiencing issues with your WFC700N headphones. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl

  Answered 2 years ago by SonyListens

  
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Q: QuestionGood Morning: Can I use this headphone with my laptop, Samsun and iPhone. and with my TV?. Also Does it have a microphone? Thanks

Asked 2 years ago by Mimi.

• A:Answer Hi Mimi, Thank you for your inquiry! Yes, the WF-C700N has a built-in microphone! The WF-C700N can pair with Bluetooth devices that support A2DP Bluetooth. If your devices support this connection, yes, it will pair with the headphones! I hope this helps! Regards, Carl

  Answered 2 years ago by SonyListens

  
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Q: QuestionDo these allow for wireless charge or does it require the usb cord.

Asked 2 years ago by George.

• A:Answer Hi George, Thank you for your inquiry! The WFC700N requires USB cord for charging, we also recommend to use the supplied USB Type-C cable. Otherwise, charging may not be successful. I hope this helps! Regards, Carl

  Answered 2 years ago by SonyListens

  
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Q: QuestionPlease confirm I can use these with an Android phone?

Asked 2 years ago by LGail.

• A:Answer Hi LGail, Thank you for your inquiry! Yes, you can! The WFC700N can pair with Android Devices that support A2DP Bluetooth. I hope this helps! Regards, Carl

  Answered 2 years ago by SonyListens

  
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Q: QuestionI can't get these to pair to my droid phone. I've tried for two hours. Do I need the app? What is the app called in Playstore?

Asked 2 years ago by Jeff.

This question was asked about the related product: Sony - WF-C700N Truly Wireless Noise Canceling In-Ear Headphones - Sage

• A:Answer You need a app.Just go by brand and name.Its very easy with app.

  Answered 2 years ago by RudyVerified Purchase

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Q: QuestionCan I use in steam room? Not sauna.

Asked 2 years ago by Tree.

• A:Answer Yes

  Answered 2 years ago by VikramRVerified Purchase

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Q: QuestionCan each side be used solo without the other?

Asked 2 years ago by Justaguy.

• A:Answer Yes, you can use them solo

  Answered 2 years ago by IndianaWorkFromHome

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Q: QuestionHow to setup the voice guidance for this Sony (wf-c700n)? I try many times but only heard the sound (not the voice). Please help me to figure out. Thankfully.

Asked 2 years ago by KT.

• A:Answer Does the case boost charge when not plugged in?

  Answered 2 years ago by Anonymous

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Q: QuestionThis have noise control and can by it at the store I need today

Asked 2 years ago by Anonymous.

• A:Answer Hi there, Thanks for your inquiry. Great news! The WF-C700N truly wireless earbuds have a noise canceling function. Easy button operation allows you to switch between Noise Cancelling and Ambient Sound mode with one push. The left button on the WF-C700N allows you to switch between Noise Cancelling and Ambient Sound mode with one push. With the right button, you can play, pause or skip through songs. For availability, price, and ordering concerns, please contact Best Buy. With the WF-C700N it's just you and your music. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Regards, Jess

  Answered 2 years ago by SonyListens

  
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