“My right earbud does not charge regularly despite being plugged in overnight. The left one is fine. Any idea why? They are nearly two years old.”
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After about 1 year and 1 month (just outside of warranty) both earbuds will charge...sometimes to 100% and sometimes one will charge to 80% while the other one will not charge at all. If, by chance, they both take a full charge they will only last for about 5 or 10 minutes before they die. Pretty bad for a $300.00 pair of earbuds
Sorry, there was a problem. Please try again later.Mine have done the same. They seem designed to die after warrantee. I would expect better from Sony. In fact, I did expect more from Sony. Now i have air pods with an apple warrantee. My daughter has the same and they have replaced hers 2xs for free
Sorry, there was a problem. Please try again later.Mine have crapped out after 2 years.
Sorry, there was a problem. Please try again later.Hi Misty, We're sorry to hear that you're having an issue with the right bud. This is definitely not the experience we'd like to hear from you. We'd love to help you troubleshoot your problem and turn this into a better experience. Please try the following recommendations below. It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. While charging, be sure to keep the lid of the charging case closed to prevent the battery of the charging case from being wasted. When charging wirelessly, charging may slow down or stop if the charging case becomes misaligned with the wireless charging pad. When charging wirelessly, charging may slow down or stop at high or low temperatures depending on the wireless charging pad used. Reset the headset. Initialize the headset, and pair the headset and the device again. For more details, kindly check the Help Guide. You can access the Help Guide through our support website. If this does not help, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Erin
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