Is there a way to turn off the mute when you talk function? It seems to mute all the time when I’m simply humming along. null

Question

MikaelaB · Accepted Answer

Yes. Turn off the Speak-to-Chat setting.

SonyListens · Answer

Hi Targus,

Thanks for reaching out to us. The Speak-to-Chat mode activates when the WH-1000XM4 detects the speech of the person wearing them, but in rare cases, it may activate in response to vibrations caused by devices such as electric toothbrushes and electric shavers, or by activities such as brushing your teeth, coughing, or humming. If this is bothersome, you do have the option to turn off the Speak-to Chat function to listen to your music without interruption. To disable Speak-to-Chat, hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated”.

You can also use the “Sony Sound Connect app" (formerly Sony Headphones Connect app) to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends.

For more information, please refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192

If you need further assistance regarding your concern, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

“Is there a way to turn off the mute when you talk function? It seems to mute all the time when I’m simply humming along.”

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