“Hello, I received a new pair of the WH-1000XM4 and cannot figure out how to make the right side work. I went to online forums to see how others have troubleshooted this issue (like making sure the "Mono" setting is off) but to no avail. Thank you.”
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Sorry, there was a problem. Please try again later.Hi nmarcano, This is not the experience that we want you to have. Make sure to try multiple sources. Pair the headphones again with your source device. Resetting and initializing the headset may also help resolve the issue: Resetting the headset -Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Initializing the headset -Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Issue: Additional Information regarding your experience with the WH1000XM4. Sincerely, -Ralph Sony Social Support
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