A:AnswerHello DW,
Thank you for contacting Sony!
We appreciate your interest in the WH-1000XM4 headphones. Please be aware that these headphones are neither waterproof nor sweatproof. To maintain their durability, it is important to keep them away from moisture and excessive perspiration, as any damage resulting from such exposure is not covered under warranty.
For additional information regarding precautions, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html?search=WATER.
If you need moisture-resistant headphones for workouts, consider models like the LinkBuds S, WF-1000XM4, and WF-1000XM5, which have an IPX4 water resistance rating, which protects against splashes and sweat. These include the LinkBuds S, WF-1000XM4, and WF-1000XM5.
Explore these options at: https://electronics.sony.com/.
Best regards,
-Fred
A:AnswerThese headphones come with an aux cable so you should be able to use them wired to your iPod or phone! You just might need an aux to lightning or aux to USB-C to connect them to your phone since most phones don’t have headphone jacks anymore.
A:AnswerThat depends on your TV. Some TVs - specifically some of Sony's own Bravia models - have this ability but it's not common. But it comes down to your TV having that functionality - not the headphones.
A:AnswerHi Mark,
Thanks for your inquiry! You can use the supplied headphone cable. However, the plane's entertainment system must have headphones audio out port. Additionally, they include a plug adapter for in-flight use, allowing you to enjoy the in-flight entertainment system. Some airlines may require this adapter in addition to the supplied 3.5mm headphone cable.
If the airlines allow using Bluetooth headphones, then you can use it wirelessly. To use Bluetooth headphones, you will need to connect Bluetooth transmitter to the headphones jack and pair with your headphones. Hope this helps.
Regards,
Jess
A:AnswerHi Linda,
Thank you so much for the question. To unlock the full potential of your Sony WH-1000XM4 headphones, you'll need to download the Sony | Sound Connect app. With the Sony | Sound Connect app, it allows you to customize audio settings with your headphones. Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile the Equalizer lets you customize sound levels to suit your music.
The WH-1000XM4 headphones are fully compatible with the iPhone 7 and other Apple devices that utilize the A2DP (Advanced Audio Distribution Profile) Bluetooth profile..You can download the Sound Connect app (formerly Sony | Headphones Connect) app from the Google Play and App Store.
For more on What you can do with the “Sony | Sound Connect” app, visit the help guide of our WH-1000XM4 on our Support website.
Regards,
Jess
A:AnswerHi Oppa,
Thank you for your inquiry. Yes, it does. Most Sony headphones, including the WH-1000XM4 can be used as noise canceling headphones by connecting a device via the supplied headphone cable and with the headphones turned on.
If you connect the supplied headphone cable while using the noise canceling function with a Bluetooth connection, the Bluetooth function is turned off, but you can continue to use the noise canceling function.
Regards,
Jess
A:AnswerHi Cami,
Thank you for your inquiry! The Sony WH-1000XM4 utilizes our improved Precise Voice Pickup Technology which reduces background noise during phone calls and delivers clearer voice quality to the other person on the phone. This controls five of the microphones in the headphones optimally and performs advanced audio signal processing to pick up voices clearly and precisely for hands-free calls and Speak-to-Chat.
That being said, the noise canceling function of the headphones works differently during a call than when playing music. If you hear ambient sound, headphone operation sound, or white noise (i.e., a small electrical noise with continuous static sound) during a call, that is an effect of Sidetone and not a malfunction.
Regards,
Jess
A:AnswerAs long as the TV allows connectivity to audio devices through bluetooth, you’re good to go. However, the distance between the headphones and the tv can have a major impact on the stability and quality of sound/audio.
A:AnswerYeah the headphones works for android and IPhone (IOS) just having bluetooth activated and installing the Sony Sound Connect app for using them and customize everything. Making the experiende unique.
A:AnswerHi there,
Thanks for your inquiry. Unfortunately, we don't disclose the Decibel/Noise Reduction Rating. The WH-1000XM4 has Industry-leading noise canceling with Dual Noise Sensor technology that will provide one of the best noise cancelling experience.
To give you an idea about the noise canceling function of the unit, it is most effective in low frequency (bass) noise, such as noise made by vehicles or air conditioning, but not all sounds can be completely canceled.
Regards,
Jess
A:AnswerMaybe you should update them. And remember that all devices should be used frequently to avoid damage from even occasional use. Maybe they need an update. If it doesn't work, or you've already done so, Sony has a one-year warranty for the headphones, which appears on one of the papers in the Sony box.
