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  • Front. Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver.
  • Angle. Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones - Silver.
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  • Sony NFL Official Headphones of the NFL
  • Alt View 16. Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver.
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  • INDUSTRY-LEADING NOISE CANCELLATION Two processors control 8 microphones-our biggest step forward in noise cancelling technology.* *As of January 7, 2022. According to research by Sony Corporation, measured using JEITA-compliant guidelines. in headband-style noise cancelling headphones market.
  • Magnificent Sound: Enjoy a new standard of high quality audio, engineered to perfection.
  • CRYSTAL CLEAR HANDS-FREE CALLING: Our best call quality ever using 4 beamforming microphones and an AI-based noise reduction.
  • Seamless Multi-Device Pairing: Multipoint connection quickly switches between devices at the touch of a button. Sony.
  • Unboxing - Sony WH1000XM5 Headphones video 1 minutes 56 seconds
  • Official Product Video video 1 minutes 50 seconds
  • WH-1000XM5 Product Overview video 2 minutes 59 seconds
  • Official Campaign Video video 1 minutes 15 seconds

Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver

Model:
WH1000XM5/S
SKU:
6505728
$278.00
Save $120
The comparable value is $398.00
Page Showing 21-40 of 137 questions
Ask a Question

  • QuestionIs it made in Japan ?

    Asked by Sonyfan.

    • Answer They are typically made in Malaysia.

      Answered by MichaelC

  • QuestionWhy is it not compatible to iPhone 14?

    Asked by bestbuy.

    • Answer Hi Compatibility, thank you for your question. The Bluetooth of the iphone 14 isn’t different from the older models. So, the WH1000XM5s and iphone14 should connect without issue. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Regards, Erin

      Answered by SonyListens

  • QuestionI currently have XM2, I have issues when I used these headphones via bluethooth connecting to a PC to play games and also to speak on Discord simultaneously. I have to use audio splitter cable which has Audio and Mic plugs that goes into PC.

    Asked by Suhas.

    • Answer I have the xM5. Just got 2/3/23. The Sony MIC disables with PCs. At first thought it was a security issue at work with Bluetooth, but then was able to pair my Apple AirPods and my coworkers Bose Q45 and the mics worked in those. Tried to pair the Sony xm5 at home to Dell windows 11 and same problem it uses mic on PC. Played with trying to CONNECT to the hands free head set driver vs Stereo driver and it REFUSES TO CONNECT. Sony forces use of PC mic over the noise canceling mic on the headset when paired with PC. Everyone could hear the other coworkers on their calls making impossible to hear me well. The whole point of getting the Sony XM5. Even my tech guy couldn’t make it go. I do my own mesh networks and am the tech for my Family so if after hours over three days the mic won’t connect - planning return. Went to Costco and picked up the Bose Q45 and it paired and connected in 30’seconds!!!!! OMGosh what a difference. While music was nicer on the Sony the pain on the mic not working on MS Teams and video calls was unacceptable. Bose Q45 blocks the office noise nicely and uses the Bose mics and I don’t have to mess with the drivers trying to force connection like on the Sony. If you’re just getting for music only Sony is nice, but if you plan to use for calls or video calls or PC it’s a nightmare trying to get the mics to work. The pics say it all. Sony Disconnected for headset. Bose Q45 says ready to go for music and voice.

      Answered by ScenicRoute

  • QuestionDo the Xm5's have touch control? If not why.

    Asked by Hex4.

    • Answer Yes, they do and they work fairly well. No perfect, but good enough.

      Answered by BestBuyIsANerdTrap

  • QuestionDo these headphones feel comfortable with glasses on for a long period of time?

    Asked by Lillypad.

    • Answer It depends on the type of glasses you have really. I have bulky plastic legs on my glasses and when I wear the headphones on the go, I only notice them slightly (resulting in me having to adjust the size). It's more when you wear them in a still environment that you truly notice, however, this when I usually take off my glasses and my comfortability is magnified tenfold. If you have thinner metal legs on your glasses you should be fine. I will probably remedy my bulky plastic legs by getting some much needed thinner glasses. Good luck on your search for some comfortable headphones and if you are still unsure you could consider getting some BOSE headphones, although, they will cost about $300+ more. Happy hunting.

      Answered by BulkyGlasses101

  • QuestionAre this headphones heavy ? I need light weight headphones

    Asked by San.

    • Answer These are much lighter than other comparable Noise Cancelling headphones especially in the price range. Maybe the Beats are lighter but these have a far less fatiguing weight after several hours of use than the previous Sony model they replaced.

      Answered by LAFEY

  • QuestionIs their any way of getting around purchasing membership for the surround sound? I am not a fan about having a hidden subscription service that I was unaware of before I purchased the headset.

    Asked by WillieK.

    This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue

    • Answer Hi wking, There is no mandatory subscription for the 360 Spatial Audio software, but you would need to use a music service that supports that format. Those music subscriptions do have a monthly cost. Unfortunately, that isn’t something under our control. We take all user input seriously and will make sure your comments reach the appropriate person. Regards, Vincent

      Answered by SonyListens

  • Questionare these headphones over the ear (the ear is fully covered and inside the headphone) or are they on top of the ear

    Asked by John13th.

    This question was asked about the related product: Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue

    • Answer They fit entirely over the ear.

      Answered by JacobM

  • QuestionWhat's the bass settings like? Compared to Skullcandy Crusher ANC, I'm debating switching to these.

    Asked by Azul.

    • Answer Hi Azul, Thank you for your inquiry! Although we cannot compare the two different brands, what we can tell you is that the WH-1000XM5 headphones delivers excellent bass! A new 30mm precision-engineered driver unit featuring a soft TPU (Thermoplastic Polyurethane) edge enhances noise canceling, especially in low frequency ranges, helping you enjoy your music precisely without ambient noise. The carbon fiber composite material is light weight and the high rigidity dome improves sound clarity, especially in high frequency ranges. Regards, Carl

      Answered by SonyListens

  • QuestionDoes it come with a case

    Asked by Sammy.

    • Answer Yes. Very nice, sturdy case with a dedicated compartment for charging cable.

      Answered by Melissa

  • QuestionDoes the silver color get "dirty" more easily than the black? Like does it show a lot? Also, how comfortable are the xm5s when lifting weights/ working out in general?

    Asked by Silverorblackandliftingweights.

    • Answer The silver are actually less prone to fingerprint smudge marks than the black ones were. If you’re going to be sweating in these just know that it is a vegan leatherette on the ear phones. If you’re not gonna be sweating a lot though, like you would be doing cardio, then I think these could be a good option for you. The noise cancellation is phenomenal and the sound can really power you through a work out. I remember the

      Answered by Robo

  • QuestionCan someone upload a picture that Headphones in the head please? I would like to see how bulky is it. Thank you!

    Asked by Ali11.

    • Answer Hi Eroglu, thank you for your inquiry. We recommend checking our website https://electronics.sony.com/audio/headphones/all-headphones/p/wh1000xm5-b to check the photo of our XM5. Please visit your local retailer to check the XM5 personally and try them. Regards, Erin

      Answered by SonyListens

  • QuestionIf I want to completely override the Ambient Sound, regardless of what I am doing, and just have NC...can I just have NC with no ambient sound coming in? I guess I want to determine if noise comes in or not. Thanks.

    Asked by Edward.

    • Answer Thank you for your question, Edward. Yes, you can just have noise canceling function. There is a physical button on the WH1000XM5 labelled NC/AMB. Tapping this button will switch from noise canceling to ambient sound mode. In the factory settings, each time the NC/AMB button is pressed, the function switches as follows. • Noise canceling function: ON (You will hear a notification sound.) • Ambient Sound Mode: ON (You will hear a notification sound.) You can also select one of the following on the Sony | Headphones Connect app to set how you want the functions to change when you press the NC/AMB button. — Noise canceling function: ON → Ambient Sound Mode: ON → Noise canceling function: OFF/Ambient Sound Mode: OFF — Noise canceling function: ON → Ambient Sound Mode: ON — Ambient Sound Mode: ON → Noise canceling function: OFF/Ambient Sound Mode: OFF — Noise canceling function: ON → Noise canceling function: OFF/Ambient Sound Mode: OFF ​ Hope this helps. Regards, Erin

      Answered by SonyListens

  • QuestionAre the noise cancelling headphones also able to play movies and music? You can tell I’m kind of a tech amateur!

    Asked by Katie.

    • Answer They sure can Katie! Really good headphones they are. Really nice quality in terms of sound, comfort and new technology. Hope u get your hands on one while stocks last, I was lucky to pick up the last one in the store a couple days back. Ps. I dont work for Sony lol

      Answered by Zam121

  • QuestionIs there a wired option like XM4?

    Asked by DT.

    • Answer Thank you for contacting Sony, DT. Yes, the WH-1000XM5 comes with a 3.5mm cable right in the box so you can plug it in just like the XM4. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, Gus, Sony North America Customer Support

      Answered by SonyListens

  • QuestionCan these be used to watch TV without any audio delay?

    Asked by Koq100332.

    • Answer you can use it with an apple tv with bluetooth some tvs may have bluetooth though but most people usually use apple tvs with bluetooth

      Answered by LOGAN

  • Questionthe left side headset connector was broken, am i eligiible for any replacement? Its been less than 6 months since i got this product? what are my options? Thanks

    Asked by sundar.

    • Answer Thank you for reaching out, Sundar. We are very sorry to hear that the left side connector on your WH-1000XM5 broke, especially since you have owned them for less than six months. This is certainly not the quality experience we want for you, and we sincerely apologize for the frustration. We want to look into your replacement options and see how we can best assist you with this. Please email us at [email protected] with the following details so our team can review your case: Name: Username: Model Number: Issue: Telephone Number: Thank you for choosing Sony. Best regards, Gus, Sony Social Media Team

      Answered by SonyListens

  • Questiondoes it take batteries? rechargeable?

    Asked by woodsie.

    • Answer They are rechargeable and come with a charging cable

      Answered by Virginia

  • QuestionAre they foldable?

    Asked by jkxs.

    • Answer The ear muffs swivel, so the headphones can lie completely flat. But the headband does not fold.

      Answered by JacobC

  • QuestionDoes it work with android phones

    Asked by Anonymous.

    • Answer Hi there! Thanks for asking. We're happy to help! Yes, the Sony WH-1000XM5 headphones work fully with Android phones, offering seamless integration, and full access to features via the Sony | Sound Connect app. Check out this link for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534535.html Thanks for considering Sony products! Warm regards, Estefany

      Answered by SonyListens

Page 2, Showing 21-40 of 137 questions

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