Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Questions & Answers

No content
  • Front. Sony - WHCH720N Wireless Noise Canceling Headphones - Blue.
  • Angle. Sony - WHCH720N Wireless Noise Canceling Headphones - Blue.
  • Left. Sony - WHCH720N Wireless Noise Canceling Headphones - Blue.
  • Alt View 11. Sony - WHCH720N Wireless Noise Canceling Headphones - Blue.
  • Alt View 12. Sony - WHCH720N Wireless Noise Canceling Headphones - Blue.
  • Alt View 13. Sony - WHCH720N Wireless Noise Canceling Headphones - Blue.
  • Alt View 14. Sony - WHCH720N Wireless Noise Canceling Headphones - Blue.
  • Alt View 15. Sony - WHCH720N Wireless Noise Canceling Headphones - Blue.
  • NOISE CANCELING TO THE NEXT LEVEL Dual Noise Sensor Technology Integrated Processor V1
  • "All Day Comfort: Sony's lightest Wireless Noise-canceling Noise headband ever."
  • Listen Longer: Up to 35 hours battery life* and 3 minutes charge for up to 60 minutes playback* with Sony. When connecting via Bluetooth, battery life is up to 35 hours for music playback usage when DSEE is turned off and codec is AAC. Up to 35 hours for communication time usage. Please note that usage hours may be shorter depending on the codec and the conditions of use. Actual performance varies based on settings, environmental conditions, and usage.
  • MULTIPOINT CONNECTION Connect to two devices at once. "Interoperability and compatibility among Bluetooth devices may vary."
  • In the box, there is a USB Type-C charging cable and a 3.5mm audio cable.
  • CRYSTAL CLEAR HANDS-FREE CALLING: Precise Voice Pickup Technology with Beam Forming Mic. Compatible with Android smartphones (Google App) or iPhones (Siri). Bluetooth connection required.
  • The text on the image reads "Sony NFL Official Headphones of the NFL Sony."
  • Sony WHCH720N Overview Video video 2 minutes 48 seconds
  • Sony - WHCH720N - Product Overview Video video 0 minutes 48 seconds

Sony - WHCH720N Wireless Noise Canceling Headphones - Blue

Model:
WHCH720N/L
SKU:
6533160
Your price for this item is $98.00
The comparable value price is $178.00
Page Showing 21-40 of 163 questions
Ask a Question

  • QuestionI love my new headphones. I use them for walking outside while talking with friends. I have paired them with my Samsung S24. How do I power off the headphones, but maintain the pairing/connection for the next use? I seem to be losing the connection.

    Asked by Ebd12345.

    • Answer To power off your Sony WH-CH720N headphones while maintaining the pairing for future use, simply hold down the power button until the headphones turn off (you’ll hear a confirmation tone or see the indicator light turn off). This will not delete the pairing; the connection with your Samsung S24 will remain saved. The next time you turn on the headphones, they should automatically reconnect to your phone if Bluetooth is enabled. If the connection isn’t automatic, make sure your phone’s Bluetooth is on, and select the headphones from the Bluetooth list. If you’re losing the connection frequently, try the following: Ensure your Samsung S24’s Bluetooth is turned on before powering up the headphones. Reset the headphones (hold the power button for 7 seconds) and re-pair them. Check for software updates on both your phone and the headphones. This should solve any connectivity issues!

      Answered by Joybiswas

  • QuestionThe instructions say not recommend if you have a pacemaker. Do all wireless devices have this problem or what is the difference?

    Asked by Pacer.

    • Answer Hi Pacer, Thanks for reaching out. All headphones have this warning concerning pacemakers. It is important to note that the headphones contain magnets and emit radio waves, which can interfere with cardiac pacemakers and other medical devices. Therefore, it is advised not to use the headphones near medical devices or in crowded places such as trains or medical institutions. If you use a pacemaker or any other medical device, it is recommended to consult your doctor before using the WH-CH720N headphones. Regards, -Craig

      Answered by SonyListens

  • Questionare they adjustable

    Asked by deb.

    • Answer Hi deb, Thanks for the inquiry. Yes. To ensure the headphones fit you well, adjust the slider to a length where the headband touches the top of your head then adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Regards, -Craig

      Answered by SonyListens

  • Questiondo these also have a USB dongle or just bluetooth?

    Asked by sam.

    • Answer Hi sam, Thank you for your inquiry! These headphones have a Bluetooth function which is built-in to them. They do not come with a USB dongle. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Hope this helps! -Vincent

      Answered by SonyListens

  • QuestionCan I watch TV with them?

    Asked by Lolo.

    • Answer Yes as long as your TV has Bluetooth

      Answered by DarinS

  • QuestionAre they water proof? For like the sauna at the gym

    Asked by Bichota.

    • Answer absolutely not

      Answered by user261124

  • QuestionIs there a way to mute the mic while on a phone call so people can not hear me when I'm talking to them? If not, do u have a headset that does and is also ANC, AND AROUND THE SAME Price??

    Asked by Tina.

    • Answer Hi Tina, Thank you for the question! Unfortunately, the Sony WH-CH720N headphones do not have a dedicated mute function for the microphone during phone calls. While you can use the headphones for phone calls and the built-in microphone will pick up your voice, there is no specific button or feature to mute the microphone during a call. If muting the microphone is necessary, you may need to use the mute function on the phone itself. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Hope this helps! - Kris

      Answered by SonyListens

  • QuestionWould these work for watching TV. I want something wireless so I dont have to turn the sound up when others are watching.

    Asked by Jany.

    • Answer Absolutely assuming your TV has Bluetooth connectivity. I believe a lot do now. I use a Roku box so it works fine for me.

      Answered by Nrsdj6

  • QuestionI have paired with my Samsung s95b TV, but not getting sound from speakers. Can you help?

    Asked by Anonymous.

    • Answer Hi, Thank you for reaching out to us. We're sorry to hear if you are not getting sound from the speakers when the WHCH720N is connected to your TV. The function where you want to hear both sound from an external speaker and Headphones at the same time is a feature you need to check on your TV. With our Sony TVs, if you connect an external audio device to the TV headphone jack, the HDMI ports, or through a Bluetooth connection, the TV can't output sound from both the TV speakers and the audio device at the same time. We recommend to contact your TV manufacturer for better assistance. In case you need our help with your new headphones, feel free to contact us by sending an email to [email protected] with the following: Name: Best Buy Username: Telephone Number: Model Number: Issue: Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We apologize for the inconvenience and thanks again for purchasing Sony. - Kris

      Answered by SonyListens

  • QuestionCome with a case?

    Asked by Anonymous.

    • Answer no

      Answered by Anonymous

  • QuestionDo these have the non slip hip on the inside of the head band?

    Asked by Nichole.

    • Answer yes, they have a faux padded leather nonslip on the inside of the headband.

      Answered by SamBestBuy

  • QuestionCan the noise cancelling and ambience be completely turned off on these headphones?

    Asked by katie.

    • Answer Hi Katie, Thank you for reaching out with your question. We can certainly help you with that! Yes, you can completely turn off both the noise cancelling and ambient sound features on the WH-CH720N by either using the NC/AMB button on the headphones to cycle through the modes until both are disabled or by using the Sony | Sound Connect app to select the "OFF" setting for both functions. Find more details here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html?search=noise We really appreciate you thinking of Sony for your purchase! Best regards, Estefany

      Answered by SonyListens

  • QuestionI have a new Samsung QLED Q7FD 55" 2025 model TV. I need headphones that work with this TV. What do you recommend?

    Asked by Peanut.

    • Answer Hello Peanut, Thank you for considering Sony products! We appreciate your question and are here to assist you. Your Samsung Q7FD 55" 2025 model TV supports Bluetooth connectivity, allowing it to wirelessly transmit audio to compatible devices. The Sony WH-CH720N headphones also feature Bluetooth and support the A2DP profile, which is the standard for high-quality stereo audio streaming. This makes the WH-CH720N a suitable choice for use with your Samsung Q7FD TV. For enhanced audio experiences, you might also consider models like the WH-1000XM6 or WH-1000XM4, which offer advanced noise cancellation and premium sound quality. For more details and to explore other headphone options compatible with your TV, please visit: https://electronics.sony.com/audio/headphones/c/all-headphones Best regards, -Fred

      Answered by SonyListens

  • QuestionDoes sound leak?

    Asked by Dora.

    This question was asked about the related product: Sony - WHCH720N Wireless Noise Canceling Headphones - Pink

    • Answer Thank you for contacting Sony, Dora. Regarding the WH-CH720N headphones, they are an over-ear design, which naturally provides better sound isolation than in-ear headphones. While we engineer the earcups to fit comfortably and minimize sound leakage, sound can occasionally leak at very high volumes. At moderate listening levels, you should experience minimal to no noticeable sound leakage. If you listen at maximum volume, some leakage may occur, especially in a quiet environment. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, Gus, Sony North America Customer Support

      Answered by SonyListens

  • QuestionCan you replace the ear muffs?

    Asked by Barry.

    • Answer Hi Barry, Thank you for your question! Yes, you can replace the ear muffs on the Sony WHCH720N headphones. Replacement parts are available through our authorized parts and accessories partner, Encompass. You can find them at https://sony.encompass.com/. Thank you for considering Sony! Regards, Dominick

      Answered by SonyListens

  • QuestionI need a set of headphones wireless headphones to hook to my Roku TV. I had a set of headphones that I could listen to the TV and my wife could mute the TV if she needed to and I would still hear the TV. My TV is a Philips TV Roku TV and no place to hook

    Asked by Anonymous.

    • Answer I love these headphones. They work!

      Answered by VLMM

  • QuestionAre these good to use at the gun range. Do they cancel out the gunshot noise

    Asked by Anonymous.

    • Answer Hello there, Thank you for considering Sony products! We appreciate your inquiry and are happy to assist. The Sony WH-CH720N headphones feature advanced active noise cancellation (ANC) technology designed to reduce everyday ambient sounds, providing an enhanced listening experience in various environments. However, they are not specifically designed to block out high-decibel noises such as gunshots at a shooting range. For effective hearing protection in such settings, we recommend using specialized earmuffs or earplugs made to safely reduce loud, sudden noises and protect your hearing. For more information about how our noise-cancellation technology works and what to expect, please visit: https://www.sony.com/electronics/support/articles/00203389 Best regards, -Fred

      Answered by SonyListens

  • QuestionWill these work with my LG TV?

    Asked by Leesie.

    • Answer Hi Leesie! Thank you for reaching out with your question. We can certainly help you with that. The WH-CH720N headphones should work with most LG TVs as long as your TV supports Bluetooth audio; specifically, the A2DP Bluetooth profile, which is what allows high-quality audio streaming to wireless headphones. Just put your headphones into pairing mode, then connect them through your TV’s Bluetooth settings. To explore this topic further, kindly use the link provided below. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776852.html We really appreciate you thinking of Sony for your purchase! Best regards, Estefany

      Answered by SonyListens

  • QuestionCan I replace the battery

    Asked by Pik.

    • Answer Hello Pik, Thank you for your interest in Sony products! We’re happy to assist with your questions as you consider the WH-CH720N headphones. Please note that the battery in these headphones is not designed for user replacement. If you do experience any battery performance issues in the future, Sony Customer Support or an authorized service center will be available to provide professional servicing or discuss replacement options. This ensures your headphones maintain excellent performance and a great listening experience over time. Best regards, -Fred

      Answered by SonyListens

  • QuestionCan they use an optical connection?

    Asked by DaveM.

    • Answer Hi DaveM, Thanks for sending your question. We're happy to clarify that for you! The WH-CH720N cannot use an optical connection. It is a Bluetooth wireless headphone and does not support optical audio input. If you want a wired connection, you can certainly use the included 3.5 mm audio cable to plug them into a standard headphone jack. This is a common analog connection, but it's not the same as an optical connection. For a full breakdown of the headphones' features and technical specifications, we'd recommend checking out this page: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/specifications We sincerely appreciate you considering a Sony product! Best regards, Estefany

      Answered by SonyListens

Page 2, Showing 21-40 of 163 questions

Best-selling headphones

  • Apple - AirPods Pro 3, Wireless Active Noise Cancelling Earbuds with Heart Rate Sensing Feature - White
    Your price for this item is $229.99
    The comparable value for this item is $249.99
  • Apple - AirPods 4 - White
    Your price for this item is $94.99
    The comparable value for this item is $129.99
  • Apple - AirPods 4 with Active Noise Cancellation - White
    Your price for this item is $149.99
    The comparable value for this item is $179.99
  • Beats - Studio Pro - Wireless Noise Cancelling Over-the-Ear Headphones - Only at Best Buy - Black/Gold
    Your price for this item is $179.99
    The comparable value for this item is $349.99
  • Apple - AirPods Max (USB-C) - Midnight
    Year End Deal
    Your price for this item is $449.99