Questions & Answers
- Model:
- WHCH720N/L
- |
- SKU:
- 6533160
Q: QuestionI love my new headphones. I use them for walking outside while talking with friends. I have paired them with my Samsung S24. How do I power off the headphones, but maintain the pairing/connection for the next use? I seem to be losing the connection.
Asked by Ebd12345.
- A:Answer To power off your Sony WH-CH720N headphones while maintaining the pairing for future use, simply hold down the power button until the headphones turn off (you’ll hear a confirmation tone or see the indicator light turn off). This will not delete the pairing; the connection with your Samsung S24 will remain saved. The next time you turn on the headphones, they should automatically reconnect to your phone if Bluetooth is enabled. If the connection isn’t automatic, make sure your phone’s Bluetooth is on, and select the headphones from the Bluetooth list. If you’re losing the connection frequently, try the following: Ensure your Samsung S24’s Bluetooth is turned on before powering up the headphones. Reset the headphones (hold the power button for 7 seconds) and re-pair them. Check for software updates on both your phone and the headphones. This should solve any connectivity issues!
Answered by Joybiswas
Q: QuestionThe instructions say not recommend if you have a pacemaker. Do all wireless devices have this problem or what is the difference?
Asked by Pacer.
- A:Answer Hi Pacer, Thanks for reaching out. All headphones have this warning concerning pacemakers. It is important to note that the headphones contain magnets and emit radio waves, which can interfere with cardiac pacemakers and other medical devices. Therefore, it is advised not to use the headphones near medical devices or in crowded places such as trains or medical institutions. If you use a pacemaker or any other medical device, it is recommended to consult your doctor before using the WH-CH720N headphones. Regards, -Craig
Answered by SonyListens

Q: Questionare they adjustable
Asked by deb.
- A:Answer Hi deb, Thanks for the inquiry. Yes. To ensure the headphones fit you well, adjust the slider to a length where the headband touches the top of your head then adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Regards, -Craig
Answered by SonyListens

Q: Questiondo these also have a USB dongle or just bluetooth?
Asked by sam.
- A:Answer Hi sam, Thank you for your inquiry! These headphones have a Bluetooth function which is built-in to them. They do not come with a USB dongle. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Hope this helps! -Vincent
Answered by SonyListens

Q: QuestionCan I watch TV with them?
Asked by Lolo.
- A:Answer Yes as long as your TV has Bluetooth
Answered by DarinS
Q: QuestionAre they water proof? For like the sauna at the gym
Asked by Bichota.
- A:Answer absolutely not
Answered by user261124
Q: QuestionIs there a way to mute the mic while on a phone call so people can not hear me when I'm talking to them? If not, do u have a headset that does and is also ANC, AND AROUND THE SAME Price??
Asked by Tina.
- A:Answer Hi Tina, Thank you for the question! Unfortunately, the Sony WH-CH720N headphones do not have a dedicated mute function for the microphone during phone calls. While you can use the headphones for phone calls and the built-in microphone will pick up your voice, there is no specific button or feature to mute the microphone during a call. If muting the microphone is necessary, you may need to use the mute function on the phone itself. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Hope this helps! - Kris
Answered by SonyListens

Q: QuestionWould these work for watching TV. I want something wireless so I dont have to turn the sound up when others are watching.
Asked by Jany.
- A:Answer Absolutely assuming your TV has Bluetooth connectivity. I believe a lot do now. I use a Roku box so it works fine for me.
Answered by Nrsdj6
Q: QuestionI have paired with my Samsung s95b TV, but not getting sound from speakers. Can you help?
Asked by Anonymous.
- A:Answer Hi, Thank you for reaching out to us. We're sorry to hear if you are not getting sound from the speakers when the WHCH720N is connected to your TV. The function where you want to hear both sound from an external speaker and Headphones at the same time is a feature you need to check on your TV. With our Sony TVs, if you connect an external audio device to the TV headphone jack, the HDMI ports, or through a Bluetooth connection, the TV can't output sound from both the TV speakers and the audio device at the same time. We recommend to contact your TV manufacturer for better assistance. In case you need our help with your new headphones, feel free to contact us by sending an email to [email protected] with the following: Name: Best Buy Username: Telephone Number: Model Number: Issue: Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We apologize for the inconvenience and thanks again for purchasing Sony. - Kris
Answered by SonyListens

Q: Questionhow do I connect these to my laptop or phone?
Asked by beth.
- A:Answer Bluetooth or cable
Answered by Anonymous
Q: QuestionHow loud can they go? My father is hard of hearing and needs some to listen to the tv.
Asked by Anonymous.
- A:Answer I think these would be great for that. The noise canceling is really good and will definitely help him to be able to only hear what is coming from the TV. These are very loud. I can hear podcasts while mowing outside.
Answered by ThePharesWheel
Q: QuestionDo these have the non slip hip on the inside of the head band?
Asked by Nichole.
- A:Answer yes, they have a faux padded leather nonslip on the inside of the headband.
Answered by SamBestBuy
Q: QuestionCan the noise cancelling and ambience be completely turned off on these headphones?
Asked by katie.
- A:Answer Yes! You can have them on normal. Through the app! (Sound connect)
Answered by ANNALYH
Q: QuestionI have a new Samsung QLED Q7FD 55" 2025 model TV. I need headphones that work with this TV. What do you recommend?
Asked by Peanut.
- A:Answer Hello Peanut, Thank you for considering Sony products! We appreciate your question and are here to assist you. Your Samsung Q7FD 55" 2025 model TV supports Bluetooth connectivity, allowing it to wirelessly transmit audio to compatible devices. The Sony WH-CH720N headphones also feature Bluetooth and support the A2DP profile, which is the standard for high-quality stereo audio streaming. This makes the WH-CH720N a suitable choice for use with your Samsung Q7FD TV. For enhanced audio experiences, you might also consider models like the WH-1000XM6 or WH-1000XM4, which offer advanced noise cancellation and premium sound quality. For more details and to explore other headphone options compatible with your TV, please visit: https://electronics.sony.com/audio/headphones/c/all-headphones Best regards, -Fred
Answered by SonyListens
Q: QuestionDoes sound leak?
Asked by Dora.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Canceling Headphones - Pink
- A:Answer Thank you for contacting Sony, Dora. Regarding the WH-CH720N headphones, they are an over-ear design, which naturally provides better sound isolation than in-ear headphones. While we engineer the earcups to fit comfortably and minimize sound leakage, sound can occasionally leak at very high volumes. At moderate listening levels, you should experience minimal to no noticeable sound leakage. If you listen at maximum volume, some leakage may occur, especially in a quiet environment. We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, Gus, Sony North America Customer Support
Answered by SonyListens
Q: QuestionI need a set of headphones wireless headphones to hook to my Roku TV. I had a set of headphones that I could listen to the TV and my wife could mute the TV if she needed to and I would still hear the TV. My TV is a Philips TV Roku TV and no place to hook
Asked by Anonymous.
- A:Answer I love these headphones. They work!
Answered by VLMM
Q: QuestionAre these good to use at the gun range. Do they cancel out the gunshot noise
Asked by Anonymous.
- A:Answer No, you need proper protection. Get the real thing.
Answered by ThePharesWheel
Q: QuestionWill these work with my LG TV?
Asked by Leesie.
- A:Answer Hi Leesie! Thank you for reaching out with your question. We can certainly help you with that. The WH-CH720N headphones should work with most LG TVs as long as your TV supports Bluetooth audio; specifically, the A2DP Bluetooth profile, which is what allows high-quality audio streaming to wireless headphones. Just put your headphones into pairing mode, then connect them through your TV’s Bluetooth settings. To explore this topic further, kindly use the link provided below. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776852.html We really appreciate you thinking of Sony for your purchase! Best regards, Estefany
Answered by SonyListens
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