Questions & Answers
- Model:
- WHCH720N/B
- |
- SKU:
- 10104649
Q: QuestionCan one person use the headphones while watching tv and hear the program and another in the room also still hear?
Asked by Lori.
- A:Answer Hi Lori, Thank you for your question regarding the Sony WH-CH720N. Whether one person can listen through the headphones while others hear the program through the TV speakers depends entirely on the specific capabilities of your television. The WH-CH720N headphones are designed to receive high-quality Bluetooth audio; however, many TVs automatically mute their internal speakers once a Bluetooth device is connected. To achieve your goal, your television must support simultaneous multi-audio output (the ability to output sound to Bluetooth and TV speakers at the same time). We recommend checking your television’s user manual or contacting the TV manufacturer to confirm if 'Multi-Audio Output' is a supported feature in their settings menu. If your TV does not support this natively, you may need an external Bluetooth transmitter with a bypass mode to enable both audio sources at once. We hope this information helps! Thank you for considering Sony. Best regards, Dominick
Answered by SonyListens
Q: QuestionCan you use these for tv listening? I have a Roku tv
Asked by clueless.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer these can not be connected to a tv just phones and tables unfortunately
Answered by JarrodB
Q: QuestionDo these headphones have volume controls?
Asked by Ken.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer yes!
Answered by CameronS
Q: QuestionCan they be used with a Bluetooth TV ? If not what do you recommend?
Asked by Kenny.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer yes
Answered by RickieB
Q: QuestionWhen connected by blue tooth to a smart tv can you listen via the EAr Phones and others also hear the TV at the same time?
Asked by Robert.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer mine don't.
Answered by RickieB
Q: Questionhow do I connect these to my laptop or phone?
Asked by beth.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue
- A:Answer They are bluetooth, just make sure they are in pairing mode and on your device go to bluetooth and find the headphones
Answered by DAMIENS
Q: QuestionHow loud can they go? My father is hard of hearing and needs some to listen to the tv.
Asked by Anonymous.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer I think these would be great for that. The noise canceling is really good and will definitely help him to be able to only hear what is coming from the TV. These are very loud. I can hear podcasts while mowing outside.
Answered by ThePharesWheel
Q: QuestionDo these have the non slip hip on the inside of the head band?
Asked by Nichole.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer yes, they have a faux padded leather nonslip on the inside of the headband.
Answered by SamBestBuy
Q: QuestionCan the noise cancelling and ambience be completely turned off on these headphones?
Asked by katie.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer Yes! You can have them on normal. Through the app! (Sound connect)
Answered by ANNALYH
Q: QuestionI have a new Samsung QLED Q7FD 55" 2025 model TV. I need headphones that work with this TV. What do you recommend?
Asked by Peanut.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer Hello Peanut, Thank you for considering Sony products! We appreciate your question and are here to assist you. Your Samsung Q7FD 55" 2025 model TV supports Bluetooth connectivity, allowing it to wirelessly transmit audio to compatible devices. The Sony WH-CH720N headphones also feature Bluetooth and support the A2DP profile, which is the standard for high-quality stereo audio streaming. This makes the WH-CH720N a suitable choice for use with your Samsung Q7FD TV. For enhanced audio experiences, you might also consider models like the WH-1000XM6 or WH-1000XM4, which offer advanced noise cancellation and premium sound quality. For more details and to explore other headphone options compatible with your TV, please visit: https://electronics.sony.com/audio/headphones/c/all-headphones Best regards, -Fred
Answered by SonyListens
Q: QuestionDoes sound leak?
Asked by Dora.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Pink
- A:Answer Sound doesn’t leak at low-mid range volume but at high volume it does leak
Answered by DAMIENS
Q: QuestionCan you replace the ear muffs?
Asked by Barry.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer Yes
Answered by YelicsaM
Q: QuestionI need a set of headphones wireless headphones to hook to my Roku TV. I had a set of headphones that I could listen to the TV and my wife could mute the TV if she needed to and I would still hear the TV. My TV is a Philips TV Roku TV and no place to hook
Asked by Anonymous.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer I love these headphones. They work!
Answered by VLMM
Q: QuestionAre these good to use at the gun range. Do they cancel out the gunshot noise
Asked by Anonymous.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer No, you need proper protection. Get the real thing.
Answered by ThePharesWheel
Q: QuestionWill these work with my LG TV?
Asked by Leesie.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer Hi Leesie! Thank you for reaching out with your question. We can certainly help you with that. The WH-CH720N headphones should work with most LG TVs as long as your TV supports Bluetooth audio; specifically, the A2DP Bluetooth profile, which is what allows high-quality audio streaming to wireless headphones. Just put your headphones into pairing mode, then connect them through your TV’s Bluetooth settings. To explore this topic further, kindly use the link provided below. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776852.html We really appreciate you thinking of Sony for your purchase! Best regards, Estefany
Answered by SonyListens
Q: QuestionCan I replace the battery
Asked by Pik.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer Hello Pik, Thank you for your interest in Sony products! We’re happy to assist with your questions as you consider the WH-CH720N headphones. Please note that the battery in these headphones is not designed for user replacement. If you do experience any battery performance issues in the future, Sony Customer Support or an authorized service center will be available to provide professional servicing or discuss replacement options. This ensures your headphones maintain excellent performance and a great listening experience over time. Best regards, -Fred
Answered by SonyListens
Q: QuestionCan they use an optical connection?
Asked by DaveM.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer Hi DaveM, Thanks for sending your question. We're happy to clarify that for you! The WH-CH720N cannot use an optical connection. It is a Bluetooth wireless headphone and does not support optical audio input. If you want a wired connection, you can certainly use the included 3.5 mm audio cable to plug them into a standard headphone jack. This is a common analog connection, but it's not the same as an optical connection. For a full breakdown of the headphones' features and technical specifications, we'd recommend checking out this page: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/specifications We sincerely appreciate you considering a Sony product! Best regards, Estefany
Answered by SonyListens
Q: QuestionWill these connect to Playstation 5 console?
Asked by Ratdog.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer Works with the headphone jack that comes in box
Answered by ANNALYH
Q: QuestionDo these headphones connect to a smart tv?
Asked by Gertie.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer Yes, it will. Just follow the instructions. You have to do it only once.
Answered by SimonR
Q: QuestionWill the Bluetooth be compatible with Play Station as a Sony owned company?
Asked by Gail.
This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Black
- A:Answer Hello Gail, Thank you for considering Sony products! We appreciate your question and are here to assist you. The Sony WH-CH720N won’t connect to a PS4/PS5 over Bluetooth, since the consoles don’t support standard BT audio. They will only work wired through the controller for game sound, and the microphone may not function with the included cable. If you want full wireless compatibility and proper game chat, it’s better to go with Sony’s gaming headsets, like the Inzone models, which are designed specifically for PlayStation. Here you can find compatibles wireless gaming headset: https://electronics.sony.com/audio/gaming-audio/c/all-inzone-headsets Best regards, -Fred
Answered by SonyListens
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