A:AnswerHello Pat,
Thank you for considering Sony products!
We appreciate your inquiry about the WH-CH720N headphones and the possibility of replacing the rechargeable batteries. The batteries in these headphones are built-in and not designed for user replacement. However, with proper care, the rechargeable battery should provide a long service life. If you experience any issues, our support team is available to assist with repair or replacement options.
Best regards,
-Fred
A:AnswerHi schooler,
Thanks for the question! Happy to help out.
No, you do not need a Bluetooth connection to use the noise canceling function on the Sony WH-CH720N, as the feature can be activated independently simply by turning the headset on. This flexibility allows you to enjoy silence whether you are connected via Bluetooth or using the supplied 3.5mm wired cable.
When using the wired mode, the noise canceling remains functional even though Bluetooth is disabled, and you can easily toggle between Noise Canceling and Ambient Sound Mode using the physical NC/AMB button located on the left ear cup.
Find more details here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html
We truly value you choosing to look at Sony products!
Warm regards,
Estefany
A:AnswerThank you for contacting Sony, Snowy.
Yes, your WH-CH720N headphones can definitely be connected to a smart TV as long as your TV supports Bluetooth audio (A2DP profile). Most modern smart TVs have this capability, allowing you to enjoy your movies and shows wirelessly with the added benefit of Sony's noise-canceling technology. Just put your headphones into pairing mode and look for them in your TV's Bluetooth settings menu to get started!
We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Best regards,
Gus, Sony North America Customer Support
A:AnswerHi Dale!
Thanks for the question! We're happy to assist you with this.
The main thing to check is your specific TV model. While our WH-CH720N headphones work with Bluetooth, your TV needs to support a specific feature called the A2DP profile to send audio to headphones.
Most newer smart TVs have this, but some older ones don't. To be sure, we recommend checking your TV's manual or specs list. If you’re still not sure, it’s a great idea to reach out to their support team for assistance.
If you'd like to learn more about this product, please visit the link and click on 'Help Guide' for additional information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/manuals
We appreciate you considering Sony for your next purchase!
Best regards,
Estefany
A:AnswerHello Kip,
Thank you for considering Sony products!
We appreciate your inquiry about the Sony WH-CH720N headphones and are happy to assist you. When you connect these headphones to your TV via Bluetooth, the TV typically prompts you to switch the audio output to the headphones. Selecting "Yes" usually mutes the internal speakers, allowing you to enjoy audio through the headphones without external sound. Please note that this behavior depends on your TV's settings and may vary by model.
Best regards,
-Fred
A:AnswerThank you for contacting Sony.
The WH-CH720N does not have an official Noise Reduction Rating. This is because NRR is a specific certification for industrial hearing protection equipment, whereas these are consumer headphones designed for entertainment.
While they feature our Integrated Processor V1 to effectively cancel ambient noise for a better listening experience, they are not rated for use as safety gear in high-decibel environments.
We appreciate your interest in Sony products. Should you require any further assistance, please don't hesitate to reach out for support here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
Gus, Sony North America Customer Support
A:AnswerHi Lori,
Thank you for your question regarding the Sony WH-CH720N. Whether one person can listen through the headphones while others hear the program through the TV speakers depends entirely on the specific capabilities of your television.
The WH-CH720N headphones are designed to receive high-quality Bluetooth audio; however, many TVs automatically mute their internal speakers once a Bluetooth device is connected. To achieve your goal, your television must support simultaneous multi-audio output (the ability to output sound to Bluetooth and TV speakers at the same time).
We recommend checking your television’s user manual or contacting the TV manufacturer to confirm if 'Multi-Audio Output' is a supported feature in their settings menu. If your TV does not support this natively, you may need an external Bluetooth transmitter with a bypass mode to enable both audio sources at once.
We hope this information helps! Thank you for considering Sony.
Best regards,
Dominick
A:AnswerI think these would be great for that. The noise canceling is really good and will definitely help him to be able to only hear what is coming from the TV. These are very loud. I can hear podcasts while mowing outside.
A:AnswerHello Peanut,
Thank you for considering Sony products!
We appreciate your question and are here to assist you. Your Samsung Q7FD 55" 2025 model TV supports Bluetooth connectivity, allowing it to wirelessly transmit audio to compatible devices. The Sony WH-CH720N headphones also feature Bluetooth and support the A2DP profile, which is the standard for high-quality stereo audio streaming. This makes the WH-CH720N a suitable choice for use with your Samsung Q7FD TV.
For enhanced audio experiences, you might also consider models like the WH-1000XM6 or WH-1000XM4, which offer advanced noise cancellation and premium sound quality.
For more details and to explore other headphone options compatible with your TV, please visit:
https://electronics.sony.com/audio/headphones/c/all-headphones
Best regards,
-Fred
