Questions & Answers

Q: QuestionDo these headphones have volume controls?

Asked 3 months ago by Ken.

• A:Answer yes!

  Answered 1 month ago by CameronSVerified Purchase

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Q: QuestionCan they be used with a Bluetooth TV ? If not what do you recommend?

Asked 3 months ago by Kenny.

• A:Answer yes

  Answered 3 months ago by RickieBVerified Purchase

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Q: QuestionWhen connected by blue tooth to a smart tv can you listen via the EAr Phones and others also hear the TV at the same time?

Asked 3 months ago by Robert.

• A:Answer mine don't.

  Answered 3 months ago by RickieBVerified Purchase

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Q: Questionhow do I connect these to my laptop or phone?

Asked 3 months ago by beth.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Blue

• A:Answer They are bluetooth, just make sure they are in pairing mode and on your device go to bluetooth and find the headphones

  Answered 1 month ago by DAMIENS

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Q: QuestionHow loud can they go? My father is hard of hearing and needs some to listen to the tv.

Asked 4 months ago by Anonymous.

• A:Answer I think these would be great for that. The noise canceling is really good and will definitely help him to be able to only hear what is coming from the TV. These are very loud. I can hear podcasts while mowing outside.

  Answered 4 months ago by ThePharesWheelVerified Purchase

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Q: QuestionDo these have the non slip hip on the inside of the head band?

Asked 4 months ago by Nichole.

• A:Answer yes, they have a faux padded leather nonslip on the inside of the headband.

  Answered 4 months ago by SamBestBuyVerified Purchase

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Q: QuestionCan the noise cancelling and ambience be completely turned off on these headphones?

Asked 4 months ago by katie.

• A:Answer Yes! You can have them on normal. Through the app! (Sound connect)

  Answered 4 months ago by ANNALYHVerified Purchase

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Q: QuestionI have a new Samsung QLED Q7FD 55" 2025 model TV. I need headphones that work with this TV. What do you recommend?

Asked 4 months ago by Peanut.

• A:Answer Hello Peanut, Thank you for considering Sony products! We appreciate your question and are here to assist you. Your Samsung Q7FD 55" 2025 model TV supports Bluetooth connectivity, allowing it to wirelessly transmit audio to compatible devices. The Sony WH-CH720N headphones also feature Bluetooth and support the A2DP profile, which is the standard for high-quality stereo audio streaming. This makes the WH-CH720N a suitable choice for use with your Samsung Q7FD TV. For enhanced audio experiences, you might also consider models like the WH-1000XM6 or WH-1000XM4, which offer advanced noise cancellation and premium sound quality. For more details and to explore other headphone options compatible with your TV, please visit: https://electronics.sony.com/audio/headphones/c/all-headphones Best regards, -Fred

  Answered 4 months ago by SonyListens

  
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Q: QuestionDoes sound leak?

Asked 4 months ago by Dora.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Pink

• A:Answer Sound doesn’t leak at low-mid range volume but at high volume it does leak

  Answered 1 month ago by DAMIENS

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Q: QuestionCan you replace the ear muffs?

Asked 4 months ago by Barry.

• A:Answer Yes

  Answered 3 months ago by YelicsaMVerified Purchase

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Q: QuestionI need a set of headphones wireless headphones to hook to my Roku TV. I had a set of headphones that I could listen to the TV and my wife could mute the TV if she needed to and I would still hear the TV. My TV is a Philips TV Roku TV and no place to hook

Asked 4 months ago by Anonymous.

• A:Answer I love these headphones. They work!

  Answered 4 months ago by VLMMVerified Purchase

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Q: QuestionAre these good to use at the gun range. Do they cancel out the gunshot noise

Asked 4 months ago by Anonymous.

• A:Answer No, you need proper protection. Get the real thing.

  Answered 4 months ago by ThePharesWheelVerified Purchase

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Q: QuestionWill these work with my LG TV?

Asked 5 months ago by Leesie.

• A:Answer Hi Leesie! Thank you for reaching out with your question. We can certainly help you with that. The WH-CH720N headphones should work with most LG TVs as long as your TV supports Bluetooth audio; specifically, the A2DP Bluetooth profile, which is what allows high-quality audio streaming to wireless headphones. Just put your headphones into pairing mode, then connect them through your TV’s Bluetooth settings. To explore this topic further, kindly use the link provided below. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776852.html We really appreciate you thinking of Sony for your purchase! Best regards, Estefany

  Answered 5 months ago by SonyListens

  
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Q: QuestionCan I replace the battery

Asked 5 months ago by Pik.

• A:Answer Hello Pik, Thank you for your interest in Sony products! We’re happy to assist with your questions as you consider the WH-CH720N headphones. Please note that the battery in these headphones is not designed for user replacement. If you do experience any battery performance issues in the future, Sony Customer Support or an authorized service center will be available to provide professional servicing or discuss replacement options. This ensures your headphones maintain excellent performance and a great listening experience over time. Best regards, -Fred

  Answered 5 months ago by SonyListens

  
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Q: QuestionCan they use an optical connection?

Asked 5 months ago by DaveM.

• A:Answer Hi DaveM, Thanks for sending your question. We're happy to clarify that for you! The WH-CH720N cannot use an optical connection. It is a Bluetooth wireless headphone and does not support optical audio input. If you want a wired connection, you can certainly use the included 3.5 mm audio cable to plug them into a standard headphone jack. This is a common analog connection, but it's not the same as an optical connection. For a full breakdown of the headphones' features and technical specifications, we'd recommend checking out this page: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/specifications We sincerely appreciate you considering a Sony product! Best regards, Estefany

  Answered 5 months ago by SonyListens

  
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Q: QuestionWill these connect to Playstation 5 console?

Asked 5 months ago by Ratdog.

• A:Answer Works with the headphone jack that comes in box

  Answered 4 months ago by ANNALYHVerified Purchase

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Q: QuestionDo these headphones connect to a smart tv?

Asked 5 months ago by Gertie.

• A:Answer Yes, it will. Just follow the instructions. You have to do it only once.

  Answered 5 months ago by SimonRVerified Purchase

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Q: QuestionWill the Bluetooth be compatible with Play Station as a Sony owned company?

Asked 5 months ago by Gail.

• A:Answer Hello Gail, Thank you for considering Sony products! We appreciate your question and are here to assist you. The Sony WH-CH720N won’t connect to a PS4/PS5 over Bluetooth, since the consoles don’t support standard BT audio. They will only work wired through the controller for game sound, and the microphone may not function with the included cable. If you want full wireless compatibility and proper game chat, it’s better to go with Sony’s gaming headsets, like the Inzone models, which are designed specifically for PlayStation. Here you can find compatibles wireless gaming headset: https://electronics.sony.com/audio/gaming-audio/c/all-inzone-headsets Best regards, -Fred

  Answered 5 months ago by SonyListens

  
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Q: QuestionWhat comes in the box? Does it come with carry case?

Asked 5 months ago by Bubu.

This question was asked about the related product: Sony - WHCH720N Wireless Noise Cancelling Headphones - Pink

• A:Answer Hello Bubu, Thank you for considering Sony products! We appreciate your inquiry and are happy to assist. The WH-CH720N headphones include a USB-C charging cable (USB-A to USB-C), a headphone cable (3.5mm stereo mini plug for wired listening), and documentation such as a reference guide/manual and warranty information. Please note that a carrying case is not included. Best regards, -Fred

  Answered 5 months ago by SonyListens

  
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