A:Answer There is a button, that you hold down for couple seconds to reset to a different frequency. This is located where the Volume adjustment. But in most cases the re-positioning of the Antenna Post (where the Head Phones are placed for Charging) in direct line with where you are seating, is often the cause. For Example if this is on the Ground or under a Table or there is any other obstruction from the Antenna to you, this effects the quality. Or if it is right next to a Speaker, this can affect this as well. I have used these for about 4 yrs and enjoy them considerably, once proper placement is established. Mine is above me ( a couple feet above my head) on a Shelf and is about 8 feet from me. Though the Distance closer or farther, does not really impact the reception. Unless you decided to have the Antenna at a considerable farther distance. Also always make sure the Antenna Light shows Red (not Green as Green means in use) when placing the headphones on the Post for charging. If not on the post correctly, then the light will not reflect Red, that is thus Charging and therefore this would effect your reception due to low charge. Hope all this Helps. As I have used 2 brands that Best Buy had over the years & have always favored Sony for it's convenience & sound.
