Black Friday is hereShop new DoorbustersShop now

Main Content

Questions & Answers

Your price for this item is $199.99
Clearance
The comparable value price is $249.99
Page Showing 61-80 of 148 questions
  • QuestionIf one of the ear cushion is damaged, can we replace it?

    Asked by O.

    • Answer Hi O, Thank you very much for your question. For the earpad replacement, we recommend having it made by our authorized servicer (United Radio) to avoid any issues with the headphones. Should you need more information or technical assistance with our product, please feel free to contact us by following the steps below: Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Name: BestBuy Username: Model Number: Question/concern: Telephone Number: Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10-minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. I hope you find this information to be helpful. Thanks for considering Sony! - Romeo

      Answered by SonyListens

  • Questioni have these headphones my question is can the ear pads and headband pad be replaced? and if so where can i find them?

    Asked by Lecroyn.

    • Answer Hi Lecroyn, Thank you for your question. Earpads and headband cushion replacement can only be done through an authorized service center (United Radio Service Inc.) or Sony dealer. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. -Ralph

      Answered by SonyListens

  • QuestionDoes this one work with hp spectre computer

    Asked by Vip.

    • Answer Hi Vip, Thank you for your inquiry. You can pair these headphones with a computer (via Bluetooth) provided that it supports these Bluetooth profiles: -Advanced Audio Distribution Profile (A2DP) - intended to playback music. -Hands-free Profile (HFP) and Headset Profile (HSP) - intended for voice calls. Additionally, you can use the supplied headphone cable if your computer supports the 3.5 mm headphone jack. Please check the specifications of the computer. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. -Ralph

      Answered by SonyListens

  • QuestionIs this good for Zoom / Skype meetings?

    Asked by Raji.

    • Answer Hi Raji, Thank you for your question. Great news! These headphones work well with video-calling apps like Zoom or Skype. Please note that you may need to set the Speaker and Microphone settings of the video-calling app. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. -Ralph

      Answered by SonyListens

  • Questionwill these work with wire hookup on airtravel

    Asked by marty.

    • Answer Hi marty, Thank you for your question. You can connect these headphones to an airplane's entertainment system via wired connection if it supports the 3.5 mm headphone jack. You may want to check with the airline company for more information. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. -Ralph

      Answered by SonyListens

  • QuestionWill these headphones connect to my Garmin Fenix 7 GPS Watch? I have Amazon music on my Garmin and I am able to pair my Aftershokz headphones, but want to make sure these will pair with my Garmin before purchasing. I hate having to carry my phone with me

    Asked by Angus.

    • Answer Hi Angus, Thank you for your question. These headphones can be connected (via Bluetooth) with devices that support the A2DP (Advanced Audio Distribution Profile) and HFP (Hands-free Profile)/HSP (Headset Profile) Bluetooth profiles. Please check the specifications of the GPS watch if it supports the said Bluetooth profiles for compatibility. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. -Ralph

      Answered by SonyListens

  • QuestionMy Birthday is coming up and I want to know how long until this sale ends

    Asked by Kbags123.

  • QuestionWill sound work through tv speakers or sound bar while using headset at same time?

    Asked by Jeff.

    • Answer Hi Jeff, Thank you for your question. It will depend on the TV or soundbar if it allows audio from TV/soundbar speakers and headphones at the same time. Please check the specifications of the TV and soundbar. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. -Ralph

      Answered by SonyListens

  • QuestionWhen plugged into the TV will one be able to listen through the headphones and someone else listen to the TV at the same time? Please answer as soon as possible as the sale ends tomorrow Thanks

    Asked by Dfmjr49.

    • Answer Hi Dfmjr49, Thank you for your question. It will depend on the TV if it allows audio from TV speakers and headphones at the same time. Please check the specifications of the TV. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. -Ralph

      Answered by SonyListens

  • QuestionSo can you down load music with these head phones?Sorry I’m old school trying to learn

    Asked by Anonymous.

    • Answer No, you can't.

      Answered by Manny

  • QuestionHi, are there physical/touch button controls on this headset? If not, how are volume/song controls controlled with these headphones? app only?

    Asked by Abigail.

    • Answer Hi Abigail, Thank you for your inquiry! Our WH-XB910N headphones have physical buttons and a touch sensor control panel: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442871.html. To control the volume, we can use the volume control of the connected device, the music app or the “Sony | Headphones Connect” app. With our WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. Hope this helps! Vincent

      Answered by SonyListens

  • Questionis this a refurbished/renewed product? or a brand new?

    Asked by lucas.

    • Answer New item from close box

      Answered by Booboo

  • QuestionCan you use these on an airplane to watch/listen movies and will they work well cancelling the noise?

    Asked by ziggy.

    • Answer Hi Airplanemode, Thank you for your question. You can use these headphones on the airplane provided that Bluetooth devices are allowed on the aircraft. Additionally, you can use the supplied headphone cable if the aircraft supports the 3.5 mm headphone jack. Please check with the airline company for more information. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. -Ralph

      Answered by SonyListens

  • QuestionWhats the recommended or best bluetooth adapter for pc for these headphones

    Asked by Justin.

    • Answer Hi Justin, Thank you for your inquiry! These headphones work with devices that support the Bluetooth A2DP. Unfortunately, we cannot guarantee the full compatibilities of all devices especially with Bluetooth adapters. With our WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Hope this helps! Vincent

      Answered by SonyListens

  • QuestionAre these sony wireless headphones compatible with a 12.9.inch I Pad 5th geneartion unit

    Asked by jack.

    • Answer Hi jack, Thank you for your inquiry! These headphones should work with iPad Pro, 12.9-inch (5th generation) and other devices that support the Bluetooth A2DP. With our WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Hope this helps! Vincent

      Answered by SonyListens

  • QuestionAre these Sony Headphones compatible with Apple products?

    Asked by Anonymous.

    • Answer i believe you can, with you just needing to connect them through bluetooth

      Answered by OsvaldoA

  • QuestionI have a pacemaker; can I wear these headphones?

    Asked by Anonymous.

    • Answer Hi there, Thank you for your question. For safety and health concerns, we recommend consulting with a medical expert regarding the use of your pacemaker with Bluetooth headphones. You can also check the manufacturer of your pacemaker for its compatibility with Bluetooth headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support multipoint connection and have a battery life that can last up to 30 hours. -Ralph

      Answered by SonyListens

  • QuestionThis product is Extra bass???

    Asked by JGL.

    • Answer Hi JGL, Thank you for your question. Great news! The WH-XB910N features EXTRA BASS for impressively deep, punchy sound. With the WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. -Ralph

      Answered by SonyListens

  • QuestionCan I use these H phones on a SAMSUNG TV 3-4- years old?

    Asked by HEYREY.

    • Answer Hi HEYREY, Thank you for your question. You can pair these Bluetooth headphones with any TV if it supports A2DP (Advanced Audio Distribution Profile) Bluetooth profile. Additionally, you can use the supplied headphone cable (detachable) and connect it to the 3.5 mm headphone jack of the TV if available. Please check the specifications of the TV. Get even closer to your favorite music with the exceptional bass performance and noise cancellation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10 minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter. -Ralph

      Answered by SonyListens