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Hi Delvia, We're sorry to learn that you find the volume not as loud as you would have liked when using outdoors. The SRS-XV500 speaker may produce different volume levels indoors vs outdoors due to several factors like sound dispersion and environmental factors. The SRS-XV500 has a powerful sound thanks to the X-Balanced Speaker Unit, so you can have a great sound experience indoors or outside. The X-Balanced Speaker Unit is a unique way of bringing you a powerful, spacious sound and a more rewarding listening experience. To get the most out of the volume and ensure optimal performance with the speaker, please refer to the steps and guidelines below. • The maximum sound volume for playing music depends on whether the speaker is running on power from the connected AC outlet or from the rechargeable built-in battery. This, however, does not indicate a malfunction. To play music louder, connect the speaker to an AC outlet. • If the sound becomes low while in use, follow the procedure from the link below. https://helpguide.sony.net/speaker/7855/v1/en/contents/TP1001275051.html • You can adjust the volume of your source device or the app that you are using to improve the overall volume. • By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following: Name: Best Buy Username: Model Number: Issue: Telephone Number: Regards, Jess
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