Questions & Answers

Q: QuestionWhat is the total battery life of these headphones with the charging case?

• A:Answer With the charging case, you can enjoy a total of 46 hours of playback.

Q: QuestionHow do these open-ear headphones compare to bone conduction headphones?

• A:Answer These open-ear headphones use air conduction, which delivers richer audio compared to bone conduction.

Q: QuestionDo these headphones have a noise-canceling feature?

• A:Answer No, the AeroFit Pro headphones do not have active noise cancellation.

Q: QuestionWhy do these headphones have a detachable neckband?

• A:Answer The detachable neckband provides extra stability during intense workouts and can be adjusted to fit various head shapes and sizes.

Q: QuestionHow is the sound quality of these headphones?

• A:Answer These headphones use a 16.2mm titanium-coated diaphragm and LDAC technology for robust bass, true spatial audio, and high-fidelity music.

Q: QuestionHow long does it take to charge these headphones?

• A:Answer A quick 10-minute charge provides an impressive 5.5 hours of listening time.

Q: QuestionWhat are the ear hooks made of?

• A:Answer The ear hooks are crafted from ultra-soft materials with a gentle finish for absolute comfort and utilize premium quality 0.7mm thick titanium memory wire.

Q: QuestionAre these headphones water-resistant?

• A:Answer Yes, the AeroFit Pro headphones are IPX5 water-resistant, making them suitable for workouts.

Q: QuestionDo these earbuds charge only when in the case? If you lose the case, can you buy a replacement case or do you have to buy another pair of earbuds?

Asked 1 month ago by DismantleVirginiaIsraeliAdvisoryBoard.

• A:Answer For the Soundcore AeroFit Pro earbuds: Yes, the earbuds typically charge within their charging case. If you lose the charging case, you may be able to purchase a replacement case separately instead of buying a whole new pair of earbuds. Please contact Soundcore support for availability and further assistance regarding a replacement case. Let me know if you have any additional questions!

  Answered 1 month ago by Soundcore Team

  
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Q: QuestionIf on a plane can the passenger next to you hear these if turned all the way up???

Asked 9 months ago by Peace.

• A:Answer The AeroFit Pro is an open-sound headphone, designed to allow some ambient noise to enter for a more natural and expansive listening experience. While this is ideal for being aware of your surroundings, it does come with a drawback: sound leakage. At high volumes, there is a possibility that those around you, such as the passenger next to you on a plane, might hear some of the audio. However, at normal listening volumes, this should rarely occur. Adjusting the volume to an appropriate level can help mitigate this issue while still ensuring a good listening experience for yourself.

  Answered 9 months ago by Soundcore Team

  
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Q: QuestionCan these be used as a substitute for video game headphones?

Asked 9 months ago by Bill.

• A:Answer The Soundcore AeroFit Pro earbuds can be used for gaming as they have features that enhance audio quality. For example, you can use the built-in spatial audio which adapts to head movements, or the “3D Sound” feature in the Soundcore app specifically designed to enhance the sense of space and depth for games and movies. By choosing these settings, you can improve your gaming experience. However, keep in mind that AeroFit Pro earbuds are open-sound devices, meaning loud external sounds may overpower the audio from the earbuds. If you're gaming in a noisy environment, this might impact your ability to hear in-game sounds clearly. Additionally, traditional gaming headphones often come equipped with features such as a microphone for live communication, which may be absent or less optimal in these earbuds. For casual gaming or gaming on the go, these earbuds could work well, but they might not offer the same level specifically tuned for competitive gaming as dedicated gaming headphones.

  Answered 9 months ago by Soundcore Team

  
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Q: QuestionDo AeroFit Pro earphoneshave multi-pairing capability?

Asked 1 year ago by Jeff.

• A:Answer Thanks for your interest in our products. Yes, AeroFit Pro supports multi-pairing connections. Please feel free to contact us via [email protected] if there is anything we can help you with.

  Answered 1 year ago by Soundcore Team

  
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Q: QuestionWhen will you get these back in stock???

Asked 2 years ago by Bobby.

Q: QuestionCan these be charged wireless in the case on a wireless charging unit? Not charged from the case.

Asked 2 years ago by dls1.

• A:Answer Thanks for your interest in our products. No, AeroFit Pro does not support wireless charging. Please feel free to contact us via [email protected] if there is anything we can help you with.

  Answered 2 years ago by Soundcore Team

  
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