Questions & Answers

Q: QuestionDo these earbuds have a feature for fast charging?

• A:Answer Yes, these earbuds can fast charge for 10 minutes to get 3 hours of playtime.

Q: QuestionWhat is the driver size on the AeroClip earbuds?

• A:Answer The AeroClip earbuds have a 12mm driver.

Q: QuestionWhat is the total battery life of the AeroClip earbuds?

• A:Answer The AeroClip earbuds have a total battery life of 24 hours.

Q: QuestionCan I connect these earbuds to multiple devices at the same time?

• A:Answer Yes, the AeroClip earbuds can connect to up to 2 devices simultaneously.

Q: QuestionAre these earbuds comfortable for long periods of use?

• A:Answer Yes, they are designed for comfort with an adaptive open-ring design that endures 20,000 bends and are pressure-free.

Q: QuestionHas anyone had issues with microphone quality during MS Teams calls? I bought some at BestBuy in Miami, but the microphone sounds terrible.

Asked 9 months ago by Fernando.

• A:Answer If you're experiencing microphone quality issues with the Soundcore AeroClip Open-Ear Clip-On Earbud Headphones during MS Teams calls, here are some potential solutions to improve call quality: Ensure Proper Wearing Position: Verify that the earbuds are positioned correctly on your ears to achieve optimal call performance. Increase Volume Levels: Raise both the volume of the earbuds and the connected device to maximum levels. Clean Microphone Holes: Inspect the microphone hole for any dust or blockages. Use a clean, soft brush or cotton swabs with rubbing alcohol to gently clean it. Try a Different Call Setup: If you are using MS Teams (VoIP or app-based calls), try using your phone to make a regular service provider call. It can help determine if the issue is linked to the app. Change the Environment and Device: Test the earbuds in a quieter location. Pair the earbuds with a different Bluetooth-enabled device to see if the issue persists. Use the App and Update Firmware: Ensure the Soundcore app and firmware are upgraded to their latest versions for improved performance. Let me know if you would like specific instructions for resetting the earbuds or further assistance!

  Answered 9 months ago by Soundcore Team

  
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Q: QuestionDo work with samsung galaxy phone

Asked 1 month ago by Anonymous.

This question was asked about the related product: Soundcore - by Anker AeroClip Open-Ear Clip-On Earbud Headphones - Glacier Blue

• A:Answer Yes, the Soundcore AeroClip Open-Ear Clip-On Earbuds are compatible with Samsung Galaxy phones. The AeroClip uses Bluetooth 5.4 for connections, ensuring compatibility with most smartphones, including Samsung Galaxy models. To pair the AeroClip with your phone: Open the charging case to power on the earbuds, and they will automatically enter pairing mode. Enable Bluetooth on your Samsung Galaxy phone and search for available devices. Select "Soundcore AeroClip" from the list of Bluetooth devices to connect. Remember that customization and additional features can be adjusted using the Soundcore app.

  Answered 1 month ago by Soundcore Team

  
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Q: QuestionAre the cases sold separately? If you lose the charging case, can you buy another one to charge the earbuds? Is there a way to turn off any AI functionality?

Asked 1 month ago by DataCentersDestroyTheEarth.

• A:Answer Are the cases sold separately? If you lose the charging case, can you buy another one? Typically, for Anker Soundcore products, replacement cases may be available separately. You might want to check online marketplaces or directly on the Anker official website based on your region. Is there a way to turn off any AI functionality? Turning off AI features would vary depending on the specific product. For earbuds, AI functionalities (such as smart noise cancellation or voice control) are often adjustable via the companion app provided by Soundcore. Please verify within the app or product manual for precise steps. For accurate assistance, I recommend checking the product page from Anker or providing me any additional details

  Answered 1 month ago by Soundcore Team

  
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Q: Questiondo these earbuds have a Find My earbud app on them

Asked 5 months ago by MONICAB.

• A:Answer The Soundcore AeroClip Open-Ear Clip-On Earbud Headphones support connection to the Soundcore app, which offers various customization and management features such as music controls, call management, voice assistant support, and more. However, based on the available information, there is no mention of a "Find My Earbud" feature specifically within the app for these earbuds.

  Answered 5 months ago by Soundcore Team

  
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Q: QuestionCan they be used individually or do you have to use both?

Asked 7 months ago by Curious.

• A:Answer You can use them individually that’s how I always use them, when one of them run out of battery, I use the other one. They change fast.

  Answered 6 months ago by MONICABVerified Purchase

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Q: QuestionDo they stay secure while running? I am interested in the product but I don’t want to purchase unless I know that I won’t lose them while running.

Asked 9 months ago by Anonymous.

• A:Answer Yes they do stay on while running going up and down stairs.

  Answered 6 months ago by MONICABVerified Purchase

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Q: QuestionIs it air conduction

Asked 9 months ago by Anonymous.

• A:Answer The Soundcore AeroClip Open-Ear Clip-On Earbud Headphones utilize air conduction, not bone conduction.

  Answered 9 months ago by Soundcore Team

  
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Q: QuestionHow comfortable are these while wearing glasses?

Asked 10 months ago by Glasseswearer.

• A:Answer I wear glasses all the time and they are not effected by my the ear pods.

  Answered 6 months ago by MONICABVerified Purchase

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Q: QuestionDoes the case support wireless charging?

Asked 11 months ago by Keithhat.

• A:Answer No.

  Answered 11 months ago by JacobBVerified Purchase

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