A:AnswerI have a partner who snores like an earthquake. The only ANC that will cancel her out is the Sony's xm3's and xm4's or the Boses QCII 35 and 45 HEADPHONES while sleeping on my back. I have 50 pairs of earbuds and not one of the ANCs is good enough for snoring or mid to high tones in general.
A:AnswerThank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need! If possible, please try the following steps to see if the issue persists:
- Reset the earbuds using the following steps:
1) Place the earbuds in the charging case and leave the cover open.
2) Press and hold the button on the case for 10 seconds until the LED indicators inside flash 3 times quickly. When the LEDs start flashing fast, it confirms that the reset was successful and the earbuds have entered pairing mode.
If it doesn’t help, please reach out to us via support
[email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerMy mom said she could really hear the wind while I was walking outside and talking to her. I don’t think these shut out the background noise well.
A:AnswerThank you so much for asking. It is AAC.
If you have any other questions, please reach out to us via support
[email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further.
We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
A:AnswerThanks for your interest in our products.
Regarding your question, here are the internal lab testing data of the playtime for your reference(at a 50% volume level):
Normal Mode: Up to 8 hours on a single charge/32 hours with the charging case.
Noise Cancelling Mode: Up to 6 hours on a single charge/24 hours with charging case.
Transparency Mode: Up to 6 hours on a single charge/24 hours with charging case.
Call: Up to 4.5 hours on a single charge/18 hours with charging case.
Please note LDAC needs more power than other modes.
Usually, the case could provide about 3 times full charges for the earbuds.
Please feel free to contact us via [email protected] if there is anything we can help you with.
A:AnswerThese can work while you have a helmet on as long as you have the right size ear guards in, but I don't recommend using the noise-canceling feature while riding. While you may still be able to hear around you, I really recommend keeping the noise cancellation feature off while driving because these do block out quite a bit of sound.
A:AnswerMake sure you don't have the noise canceling feature on to get more playback time. With the noise canceling feature on, I've noticed I only get 2-4 hours of playback time.
A:AnswerDid you download the app with it? I don't find that they're quiet. I do find that the right one seems to be the dominant one. For example. If I wear the left earbud by itself, it won't notify me the battery is low. The right one will notify me. Everything else seems to be normal.
A:AnswerThe call quality on these is excellent. One of the best I've had...even when using one earbud. I do notice, though, the right earbud lasts a lot longer than the left. What I do is put them back in the case when I'm not using them for an extended period of time. I get more use that way.
A:AnswerI have not been able to get these to work with my voice assistant. You'll have to have your phone nearby to make calls. I can't make calls directly from the headset. I have to use the phone to make calls with the voice assistant.
A:AnswerMinor loss depending on distance you are from source, gone about 20-25 feet away from source still good until went behind a a wall minor drop then picks back up at a lower volume sometimes.
A:AnswerIt depends on your computer settings. I can switch this setting by selecting the mic and what speaker I want to use. Check to see if your computer allows this.
