“Why doesn't my left earbud work I tried cleaning the prongs and restarting them”
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Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we would love to get you what you need! If possible, please try the following steps to see if the issue persists: - Reset the earbuds using the following steps: 1) Place the earbuds in the charging case and leave the cover open. 2) Press and hold the button on the case for 10 seconds until the LED indicators inside flash 3 times quickly. When the LEDs start flashing fast, it confirms that the reset was successful and the earbuds have entered pairing mode. If it doesn’t help, please reach out to us via support [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Sorry, there was a problem. Please try again later.My Soundcore pro 2 did the same thing I put them back in the case pressed the button on the back wait until the lights turned red They should work
Sorry, there was a problem. Please try again later.Why don’t you ask Soundcore support? Open the app, connect your device and tap the question mark in the upper right corner. Then at the bottom of the next page you’ll have your choice of how you want to communicate.
Sorry, there was a problem. Please try again later.