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Dear Customer, If your earbuds connect to the APP, you can use the feature"find device" , and it will play sound. Please rest assured that we stand behind our products and are willing to provide assistance within our capacity. We are committed to ensuring your satisfaction and resolving your concerns promptly. You can reach out to us via [email protected]. Our customer service team is always ready to help you and are eager to help you fix the issue. Best Regards,
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