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Questions & Answers

Your price for this item is $107.99
The comparable value price is $179.99
Page Showing 1-20 of 28 questions
  • QuestionCan I use these earbuds to listen to my own music or podcasts?

    • Answer Yes, these earbuds have a Bluetooth mode that allows you to stream your own content.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre these earbuds comfortable for side sleepers?

    • Answer Yes, these earbuds are designed to be comfortable for side sleepers with features like an ergonomic design, ultra-soft material, and an air wing design to distribute pressure evenly.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow do these earbuds help me understand my sleep quality?

    • Answer These earbuds track your sleep positions and duration using a MEMS sensor and a real-time clock to provide insights into your sleep quality.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the battery life of these earbuds in sleep mode?

    • Answer In Sleep mode, the earbuds offer up to 14 hours of playtime on a single charge.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow does the smart volume control feature work on these earbuds?

    • Answer The smart volume control adjusts the volume of sleep sounds to mask external noise based on your surroundings.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat does noise cancelling mean?

    Asked by Anonymous.

    • Answer So, these are "noise masking", not "active noise canceling" in-ear earbuds. The noise masking is from the rubber tips making a seal in your ear. Active Noise Canceling (ANC) is a higher-engineered earphone/earbud that uses frequencies to match the sound around you and "cancel" them; that's what you want if traveling on an airplane. These are not those. That said, these are pretty good to block out sounds when you are trying to sleep.

      Answered by Anonymous

  • Questionwill these block out snoring so I can sleep?

    Asked by gg.

    • Answer The Soundcore Sleep A20 Noise Masking Earbuds are designed to help you sleep better by masking unwanted noises, including snoring. They use advanced noise masking technology to create soothing sounds that can help drown out disruptive noises. However, the effectiveness of blocking out snoring can vary depending on the volume and frequency of the snoring, as well as the specific settings and sounds you choose on the earbuds. If you are a light sleeper or the snoring is particularly loud, the earbuds may not completely eliminate the sound but can significantly reduce its impact, helping you to sleep more comfortably. It's always a good idea to try them out and see how well they work for your specific situation.

      Answered by Soundcore Team

  • QuestionAre these ear buds comfortable enough to wear if I sleep on my sides or will they start to hurt after awhile?

    Asked by Chiaroscuro37.

    • Answer I sleep on my side and they are pretty comfortable. Comfortable enough to not have them bother me. My Bose SleepBuds might have been a little more comfortable but the Bose had shorter battery life and other issues to the point they discontinued them.

      Answered by JARTYT

  • QuestionDoes this only play a set group of sounds, like the Bose ones, or can I listen to whatever I want?

    Asked by Boogie.

    • Answer They are just Bluetooth in-ear earbuds. You can listen to whatever you want.

      Answered by Anonymous

  • QuestionDoe these help with Tinnitus?

    Asked by EarRinger.

    • Answer They do for me, I stream podcasts all night which is a sound distraction for me, I can live with the tinnitus that way. The built in sounds are fine but the streaming audio works better for me.

      Answered by bill

  • QuestionI see that we can download sleep music to the earbuds, can you then turn off the Bluetooth transmission so it’s not on throughout the night, I’ve read various articles on constant transmission of the Bluetooth and small amounts of radiation.

    Asked by Bluetooth.

    • Answer The Soundcore Sleep A20 earbuds indeed support downloading sleep music. However, to minimize Bluetooth transmission during the night, you can turn off the Bluetooth connection. The earbuds will automatically turn off their Bluetooth transmission if they are not connected to a Bluetooth device for several minutes. If you still wish to ensure no Bluetooth transmission, you can use the earbuds with downloaded sleep tracks while they are not actively connected to your phone or other Bluetooth devices, keeping the connection off throughout the night.

      Answered by Soundcore Team

  • QuestionI like the data points in Apple Health. Since it says they have sleep tracking, does that integrate with the health app on iOS so I can have all my sleep stats in one place or are the stats a separate thing only viewable in the Anker app?

    Asked by Alli.

    • Answer The Soundcore Sleep A10 (part of the Anker Sleep line) earbuds are designed to track sleep and provide detailed sleep reports through the Soundcore app. However, integration with Apple Health or other third-party health platforms is not mentioned in the provided documentation. The sleep data appears to be limited to the Soundcore app and is not indicated to sync directly with Apple Health. You can view and analyze your sleep data directly within the Soundcore app to use the sleep tracking features.

      Answered by Soundcore Team

  • QuestionAt what is the decibel level does this ear bud mask?

    Asked by KD.

    • Answer The Soundcore Sleep A20 Noise Masking earbuds do not employ active noise-canceling (ANC) technology but rely on passive noise-blocking through the use of properly fitting ear tips and ear wings. There is no specific decibel level specified for the noise masking capability of the earbuds. You can enhance the noise-blocking effect by selecting the correct size of sealed ear tips and ear wings, ensuring a snug and effective fit.

      Answered by Soundcore Team

  • QuestionDoes the user have to listen to "sleep sounds" or white noise as a default? I only want to listen to my audio book, and not anything else. Ozlo's force me to hear SleepSounds after my book times out, and keeps me awake.

    Asked by DBarr43.

    • Answer The Soundcore Sleep A20 is designed with two modes: Music Mode and Sleep Mode, similar to the Sleep A10 earbuds. In Music Mode, you can listen to your selected audio, such as audiobooks, without interruptions. However, in Sleep Mode, the earbuds are set to play white noise instead of Bluetooth audio. If you only want to listen to your audiobooks and not default to sleep sounds or white noise: Ensure that the earbuds are in Music Mode during your use. You can switch modes using the Soundcore app or via gesture controls. Avoid allowing the earbuds to automatically enter Sleep Mode, as this might trigger white noise playback. If the Sleep A20 behaves like the Sleep A10 earbuds, it may detect when you fall asleep and switch modes automatically. To avoid this, you can try disabling such automatic features in the Soundcore app (if available) or make sure the earbuds remain active in Music Mode while playing your audiobook.

      Answered by Soundcore Team

  • QuestionLike Bose, do they come with some sounds to download?

    Asked by Tami.

    • Answer Yes, the Soundcore Sleep A20 comes with the ability to download sleep sounds. Here are the key details: 1. You can only download sleep sounds while in music mode using Bluetooth. Sleep sounds cannot be downloaded in sleep mode, and importing third-party audio sources is not supported. 2. To download, open the Soundcore app on your phone, ensure the earbuds are connected, and switch to music mode. Choose your preferred sleep sounds and transfer them to the earbuds. 3. You can download sleep sounds in four combinations, with up to three sleep sound sources per group.

      Answered by Soundcore Team

  • QuestionCan I take phone calls with these ear buds? Are the only for listening?

    Asked by Sugamehoney.

    • Answer They are just for listening...mostly to drown out noise so you can (hopefully) sleep!

      Answered by KateT

  • QuestionAre the earbuds interchangeable? I only want to use one at a time, so if I want to switch which ear I place the earbud in, can I use the same earbud but different ear?

    Asked by Bharris.

    • Answer The earbuds are shaped each for right ear or left ear. However, you can use only one earbud at a time.

      Answered by Cmll

  • QuestionCan you use Bluetooth and downloaded sounds at same time?

    Asked by Husky.

    • Answer Sorry, you cannot use Bluetooth music and the downloaded sleep sounds at the same time with the Soundcore Sleep A20 earbuds. In Bluetooth mode, you can play music from the connected device, but if you switch to Sleep Mode, the earbuds only play white noise or downloaded sleep sounds. Bluetooth music cannot play in Sleep Mode unless you switch back to Bluetooth mode manually using the Soundcore app or by tapping the earbuds.

      Answered by Soundcore Team

  • QuestionWhat is the battery life in music mode?

    Asked by Anonymous.

    • Answer They work well throughout the night 5 to 8 hours. The earbuds detect when you fall asleep and shut the music off which saves battery.

      Answered by Cmll

  • QuestionDo these come with the same services as they do on the Soundcore website-- a 30-day money-back guarantee and lifetime costumer support?

    Asked by Missy.

    • Answer Yes, Anker offers a 30-day money-back guarantee for undamaged products purchased directly from their authorized sellers. This allows customers to return their products within 30 days for a full refund. Returns must include all accessories, and items must include the original packaging. Non-quality-related warranty claims require the buyer to cover the shipping costs. Refund processing typically takes 3-5 working days after the item arrives at Anker's warehouse.

      Answered by Soundcore Team