A:AnswerSadly, the answer is no.
If they were faulty or weren't activated, there is a LENGTHY chance that you can. Please Note: LENGTHY is an understatement and the employees do not have any say over it. This is through contacting their customer service.
Sorry.
A:AnswerThe Best Buy customer service employee at the store explained to me that the gift card can not be returned for a refund because the secret PIN had been revealed when I scratched it off the back of the gift card. However, they exchanged the card for a different one and it activated successfully.
So the answer is a conditional "NO". You cannot return a gift card for a refund if the code on the back has been scratched off. I don't know the policy for a gift card that hasn't had the secret code revealed by "Lottery Ticket-like" scratch-off.
I hope this helps.