Questions & Answers

Q: QuestionDo I need to be home for the installation?

• A:Answer Yes, someone 18 years or older must be present at the time of installation.

Q: QuestionWhat is included in the installation service?

• A:Answer The installation service includes new washer hoses and a stacking kit if applicable. Both are available for purchase at Best Buy.

Q: QuestionWill the Geek Squad connect the washer to the water line?

• A:Answer Yes, the Geek Squad will connect the new washer to the water line and the drain hose to an existing, accessible drain pipe.

Q: QuestionDoes the installation service include haul-away of my old washer?

• A:Answer Haul-away and recycle or relocation of your old washer can be purchased for an additional fee when you buy a qualifying washing machine from Best Buy.

Q: QuestionI have a washer and a dryer side to side already installed and work. I need to install pedestals underneath them. Will $99 cover one or both of them? Thank you.

Asked 1 year ago by April.

Q: QuestionWill Best Buy cut hole in and install washer on new drip pan if I have purchased it separately?

Asked 2 years ago by Anonymous.

• A:Answer Unfortunately, they will NOT drill a whole for you.

  Answered 2 years ago by Carol

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Q: QuestionDoes the haul away service include disconnecting the old washing machine from its existing water lines?

Asked 3 years ago by Anonymous.

• A:Answer Yes

  Answered 2 years ago by TynEVerified Purchase

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Q: QuestionDoes washing machine installation include removal of existing machine?

Asked 3 years ago by tomr.

• A:Answer Yes, although we did not need this service.

  Answered 1 year ago by TylerS

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Q: QuestionDo you install used washing machines if I have Total Tech?

Asked 3 years ago by dave.

Q: QuestionWill best buy charge me for an extended drain hose if needed?

Asked 4 years ago by Bond.

Q: QuestionWill Best Buy connect new drain pan to existing drain before placing washer?

Asked 5 years ago by A.

• A:Answer yes, they did.

  Answered 4 years ago by subbaVerified Purchase

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