Questions & Answers

Q: QuestionWhat is the suction port size of the Aiper pool cleaner?

• A:Answer The Aiper pool cleaner has a powerful suction port with a diameter of 22.7cm (8.9 inches).

Q: QuestionDoes the Aiper Surfer S2 have a feature to prevent it from getting stuck?

• A:Answer Yes, the Aiper Surfer S2 has an adjustable Anti-Stranding Design that prevents it from getting stuck in shallow areas like upper steps.

Q: QuestionDoes the Aiper pool cleaner have an app?

• A:Answer Yes, the Aiper pool cleaner is compatible with the Aiper App, allowing you to remotely control it and monitor cleaning status and battery levels.

Q: QuestionHow does the Aiper Surfer S2 stay charged for continuous cleaning?

• A:Answer The Aiper Surfer S2 utilizes SolarSeeker™ technology, using its solar panel and extended battery life of 35+ hours to clean continuously. When power is low, it automatically moves to a sunny spot to recharge.

Q: QuestionWhat is the warranty period for the Aiper Surfer S2?

• A:Answer The Aiper Surfer S2 comes with a 2-year warranty for both parts and labor.

Q: QuestionHow does the Aiper Surfer S2 prevent debris from escaping?

• A:Answer The Aiper Surfer S2 is equipped with DebrisGuard™, an aquadynamic baffle that automatically closes when the device stops or changes direction, preventing debris leakage.

Q: QuestionDoes this have underwater sensors to avoid being stuck in an infinity pool wall?

Asked 1 month ago by lakersfreak.

• A:Answer Thanks for your interest in our solar-powered automatic robotic pool skimmer Surfer S2. It is not compatible with infinity pools. Should you need any other assistance, please feel free to contact our customer support via email at [email protected]. We are always ready to help.

  Answered 1 week ago by AIPER

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Q: QuestionIs the surfer s2 rated for 240V as well? So is it dual voltage rated?

Asked 3 months ago by J.

• A:Answer Thanks for your interest in our solar-powered automatic robotic pool skimmer Surfer S2, which is dual voltage rated. Its charger supports an input voltage range of 100V–240V at 50/60Hz, making it compatible with both standard 120V and 240V electrical systems worldwide. Should you need any other assistance, please feel free to contact our customer support via email at [email protected]. We are always ready to help.

  Answered 1 week ago by AIPER

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Q: QuestionDoes the Surfer S2 clean on the bottom of the pool as well, or is it a surface cleaner only?

Asked 4 months ago by Cheri.

• A:Answer Only the surface

  Answered 3 months ago by YanetRVerified Purchase

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Q: QuestionWe have an above ground pool, can it go over bumps and wrinkles without getting stuck?

Asked 5 months ago by Anonymous.

• A:Answer He just navigates the surface, do I not think there are bumps or wrinkles there? :)

  Answered 3 months ago by YanetRVerified Purchase

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Q: QuestionCan this be used in an above ground pool?

Asked 6 months ago by Allie.

• A:Answer No, only clean the surface

  Answered 3 months ago by YanetRVerified Purchase

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Q: QuestionI keep a pool vacuum cleaner that’s attached to a hose 24/7 can you use the surfer s2 with the vacuum hose in the water all the time?

Asked 6 months ago by Poolnoob.

• A:Answer Yes, I never take it out of the pool, only to clean it.

  Answered 3 months ago by YanetRVerified Purchase

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Q: QuestionDo you have the ability to turn this off?

Asked 6 months ago by Curious.

• A:Answer Yes, off course, and you can also program it, you can leave it in the pool all the time and if it's on it's always cleaning, but if you don't want to, you can program it to turn on at the times you want, it turns on and off automatically.

  Answered 3 months ago by YanetRVerified Purchase

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Q: QuestionThe surfer is going backward can i fix this?

Asked 8 months ago by Chris.

• A:Answer Thanks for your feedback on our Solar-Powered Automatic Pool Skimmer Surfer S2. We appreciate your support and cooperation in providing details about the issue of the device with us via email at [email protected]. We understand that timely and effective support is crucial, and we are committed to resolving any issues you may encounter promptly.

  Answered 7 months ago by AIPER

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