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Hello BKO76, Thank you for reaching out to us with your question. Based on the information provided, we would recommend reinsatlling the application to see if this helps with the potential bug within the software. If you have not already, please contact our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/contactsupport Please let us know how we may further assist you, Thank you. JV Swann Customer Support
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