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I had that problem. I called the help line and they walked me through it in a few minutes.
Sorry, there was a problem. Please try again later.Hello CrowdFavoriteLLC, Thank you for reaching out to us with your question. For a walk through, please contact our support team and we will be able to further assist. https://www.swann.com/us/contact-tech-support Please let us know how we may further assist you, Thank you. JV Swann Customer Support
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