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Hello, Thank you for reaching out to us with your question. We are sorry to hear that you are having troubles, based on the information provided we are unable to confirm the root of your issues for a walkthrough. We ask that you please contact our support team verbally. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/contactsupport Please let us know how we may further assist you, Thank you. JV Swann Customer Support Please let us know how we may further assist you, Thank you. JV Swann Customer Support
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