Questions & Answers

Q: QuestionHow long is the time between motion detection and record start?

Asked 3 years ago by Scissorbeak2.

This question was asked about the related product: Swann - Professional 16-Channel, 16 Camera Indoor/Outdoor Wired 4K UHD, PoE Wired, 2TB NVR Security Surveillance System - Black

• A:Answer Hello Scissorbeak2, Thank you for reaching out to us with your question. The delay time from trigger to record can be 0-3 seconds variating on the subject in question. For more information, contact our support team directly. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/hc/en-us Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionI would like to have the 3 of my cameras have the 2 way audio. Could you recommend me the audio cables and the extension of it, please? Also, I need a longer >100feet cat5 ethernet cable, could you recommend it, please? Thank you.

Asked 3 years ago by Oyster.

• A:Answer Hello Oyster, Thank you for reaching out to us with your question. The cameras included in this kit have two-way audio features. The audio is communicated back to the recorder through the same Ethernet cable used for power. The longest recommended run from the camera to the recorder is 300 feet. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionDoes this system automatically record or does it need to be manually set up? During testing, there were no clips saved to the hard drive from what I can tell. I can see the live feed but the app says no clips available.

Asked 3 years ago by Sharkly.

This question was asked about the related product: Swann - Professional 8-Channel, 6-Dome Cameras 4K UHD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello Sharkly, Thank you for reaching out to us with your question. Out of the box, the recorder will need to be configured for your security needs. We offer video tutorials and 24-hour support for walkthroughs or technical support. Based on the information provided, we would recommend reaching out to a member of our support team directly for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionCan these cameras record 24/7 or only when motion is detected?

Asked 3 years ago by Pete.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello Pete, Thank you for reaching out to us and sharing your question. The cameras included in this kit can record on either setting. Each camera can have its own independent settings which give you full control of your Swann system. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionI read where 4k video is recorded at only 1 to 8 frames per second. At that framerate, a person could be out of the camera frame by the time the camera picks up the motion and starts recording. Are these more like still cameras rather than video cameras?

Asked 3 years ago by Sharkly.

This question was asked about the related product: Swann - Professional 8-Channel, 6-Dome Cameras 4K UHD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello Sharkly, Thank you for reaching out to us with your question. The frame rate options when recording in 4K are 1-8 FPS. In areas with high traffic, you can lower the resolution to 1080P to get an option of 1-18 FPS. This can help adjust the system to your security needs. If you have not already, please reach out to a member of our support team so we can strategically set your system to your security scenario. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionCan you add wireless cam to this one

Asked 3 years ago by Terry.

This question was asked about the related product: Swann - Professional 8-Channel, 6-Dome Cameras 4K UHD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Not sure. But it should be possible.

  Answered 3 years ago by TGM1

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Q: QuestionDO YOU NEED A MONTHLY SUBSCRIPTION ?????

Asked 3 years ago by navin.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello Navin, Thank you for reaching out to us with your question. No, a monthly subscription is not required since the cameras included in this kit will record directly to its hard drive. Our Secure+ Plans do offer great features like extended warranties and other add-ons but are not required for remote access and control of your device. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionDo i need 12V power for the cameras ?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello, Thank you for reaching out to us with your question. No, the cameras included in this kit will use POE. A power adapter is not needed as a power source for the cameras. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionIs there a subscription fee due to view the video playback footage from this camera set or does it save it directly to the hard drive

Asked 3 years ago by Worm007.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello Worm007, Thank you for reaching out to us with your question. This recorder will save footage directly to its hard drive. A subscription is only required if you need an extended warranty or other features. For more information, contact our support team directly. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: Questionare these cameras connectable using cat 6 wire

Asked 3 years ago by Alonso.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello Alonso, Thank you for reaching out to us with your question. Yes, this kit can use CAT5E or CAT6E. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionHello, I've run into issues viewing on multiple feeds concurrently. Will this system allow a single user to be able to view LIVE on ALL of the following ways concurrently? = HDMI direct to TV, 2 apps on compatible tablets, and 2 apps on compatible phones.

Asked 3 years ago by Jefferson.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello Jefferson, Thank you for reaching out to us with your question. Yes, although the product may have limitations due to network bandwidth. There is no specific limit but we recommend no more than 3 connections at once; the available bandwidth of the internet connection that the camera is using may also limit the connections that can be sustained. HDMI connections are not affected by the internet. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionHow to turn off the microphone? How to turn off the entire system if I don't want to record during a certain period of time? Will the system automatically delete oldest footage at some point? What is that point? 30 days, 60 days or my bytes?

Asked 3 years ago by Roundor1.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello Roundor1, Thank you for reaching out to us with your question. The audio settings can be disabled within the recorder settings. The system has features that will allow you to set the recording schedule from your desired times. The recorder will begin to overwrite the previous footage once the storage space is full. The overall amount of storage space will vary on your recorder settings. For more information, contact our support team directly. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionCAN THIS BE PROFESSIONALLY INSTALLED?

Asked 3 years ago by FROG.

• A:Answer Hello Frog, Thank you for reaching out to us with your question. Yes, although Swann does not offer the installation service of our devices. Please contact the GeekSquad or your local handy man for a quote on installation. Swann has pioneered the category of DIY installation and is proud of the work we have done up-to-date. Swann does not offer the installation or installation service of our products. Swann is also not responsible for covering the cost of installation or an installation of our products. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionCan I use a third-party PoE switch with this model? Basically can I connect the cameras to the switch and connect the switch and NVR to the same network?

Asked 3 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out to us with your question. Swann only tests compatibility with other Swann products. We are not able to confirm if this is compatible with third-party products. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionDoes Best Buy install this product?

Asked 3 years ago by RK.

This question was asked about the related product: Swann - Professional 8-Channel, 6-Dome Cameras 4K UHD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Yes. Brandon does an excellent job in installing the cameras, downloading the apps, and is highly knowledgeable in every way when it comes to technology. He made sure everything was working in viewing the cameras on our iPhones, iPads, and iMac. He and his helper did an outstanding job.

  Answered 3 years ago by FrustratedWithHP

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Q: QuestionCan you hear outside audio through the camera system Or do you need special cameras says it has audio ?

Asked 3 years ago by Eli.

This question was asked about the related product: Swann - Professional 8-Channel, 6-Dome Cameras 4K UHD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer The audio comes through the camera system.

  Answered 3 years ago by Dogkennel

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Q: QuestionHello can the cameras be powered by the ethernet cable only or do you need the ac/plug in as well ?

Asked 3 years ago by Cam4.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer The ethernet cable does provide the power, the AC plug is not needed. Not sure of Swann's reasoning for adding that cable.

  Answered 3 years ago by Anonymous

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Q: QuestionCan I use this system with a phone app and be able to monitor from my phone?

Asked 3 years ago by Dee.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Yes. You will need to download the Swann Security app from either Apple store or Google play.

  Answered 3 years ago by ADayVerified Purchase

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Q: QuestionIs the NVR box loud? I know some brands have a loud fan noise.

Asked 3 years ago by Craig.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer My Swann NVR is silent.

  Answered 3 years ago by adayVerified Purchase

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