Questions & Answers

Q: Question1. Can it record continuously in 4K? 2. Does it record audio? 3. Can you advise me which Swann cameras have two way audio?

Asked 5 years ago by Jason.

• A:Answer Hello Jason, Thank you for reaching out to us with your questions. Yes, this recorder can continuously record in 4K. The cameras included in this kit do not record audio. Although, the recorder will have 4 audio in ports that will allow you to add self-powered CCTV microphones for audio. If you are looking into kits with audio we would recommend any of our NVR kits. The camera models listed below have two-way audio. SWNHD-887MSFB SWNHD-885MSFB SWNHD-865MSFB Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (6)Unhelpful (1)ReportAnswer this question

Q: QuestionThe cables from the camera are 60ft long, does this also include the power cable to the camera from a power outlet?

Asked 5 years ago by davidessex.

• A:Answer Yes it comes together just 2 different plugs one for the receiver and the other for the power

  Answered 5 years ago by Gracie

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI currently have an older swann system In place, can I remove my old cameras and DVR, and use the existing wiring that’s already in place for the these cameras and DVR?

Asked 5 years ago by GL.

This question was asked about the related product: Swann - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System - Black/White

• A:Answer Hello GL, Thank you for reaching out to us. When upgrading to this kit, you will need to rewire in order to achieve the 4K resolution. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this system sense motion and if so, will it alert you on the phone app?

Asked 5 years ago by Boomer.

This question was asked about the related product: Swann - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System - Black/White

• A:Answer Hello Boomer, Thank you for reaching out to us with your question. Yes, the cameras included in this kit have PIR sensors. These sensors detect heat and motion can trigger a push notification to your mobile device using the Swann Security application. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan the sound of the alarm be turn off? I would not like to scare my neighbors at night if was just a false alarm. Thank you

Asked 5 years ago by GRACE.

• A:Answer Yes, you can disable all or none via the software.

  Answered 5 years ago by Rick

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionThe cable for the camera how long they are

Asked 5 years ago by Gio.

• A:Answer Hello Gio, Thank you for reaching out to us with your question. The cables included in this kit will be 60 feet in length, per camera. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhen using the HDMI output will all connected channels be displayed simultaneously?

Asked 5 years ago by DJT2020.

• A:Answer Hello, Thank you for reaching out to us with your question. Yes, the layout can be adjusted within the recorder settings to show the maximum number of channels. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat cable connection does this use to connect the cameras? Is it ethernet or coax?

Asked 5 years ago by patw.

This question was asked about the related product: Swann - 16-Channel, 8-Camera Indoor/Outdoor Wired 2160p 2TB DVR Surveillance System - Black/White

• A:Answer Hello PatW, Thank you for reaching out to us with your question. This kit will use BNC coaxial cables. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionHello looking to purchase this product what does 8 channels mean

Asked 5 years ago by 8Channel.

• A:Answer Hello 8Channel, Thank you for reaching out to us with your question. This refers to the maximum amount of cameras your unit can take. This recorder in specific has 8 ports to connect to compatible Swann cameras. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the megapixel of the camera's?

Asked 5 years ago by Robertp4316.

• A:Answer Hello Robertp4316, Thank you for reaching out to us with your question. The cameras included in this kit are at 4K resolution or 8 megapixels. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionDo these cameras have optical or digital zoom capability? If so what power magnification (?X). If not, does Swann have a camera with good zoom and good night vision range?

Asked 5 years ago by jl12.

• A:Answer Hello jl12, Thank you for reaching out to us with your question. This system will allow for digital zoom capability. Please contact our support team for the exact magnification power. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/contactsupport Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (3)Unhelpful (1)ReportAnswer this question

Q: QuestionWhich model of camera is compatible and can be purchased separately once we are ready to add additional cameras to this system?

Asked 5 years ago by HeartlandGal.

• A:Answer Hello HeartlandGal, Thank you for reaching out to us with your question. Please see the compatible models that are in stock at this time. SWPRO-4KDOME SWPRO-4KWLB SWPRO-4KMSFB SWPRO-1080MSFB SWPRO-4KMSD SWPRO-4KMSB SWPRO-5MPMSD SWPRO-5MPMSB Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioncan i use a monitor with this

Asked 5 years ago by gmoney.

• A:Answer Hello gmoney, Thank you for reaching out to us with your question. Yes, this can be connected directly to a monitor using a VGA or HDMI cable. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the system be used on iPhone eight phones? Which app is new and current and works with this system? There are too many to choose from on I-tunes and no distinction? Thank you for your help

Asked 5 years ago by Beachboy.

• A:Answer Hello Beachboy, Thank you for reaching out to us with your question. There is no limit to the number of phones that can remotely access the device. Please keep into consideration the bandwidth speed requirements from your network when using multiple devices. This kit will use the Swann Security application. Moving forward with the production of our products, all systems will use this one application. If you require further assistance, please contact us directly. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/contactsupport Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you turn the light off but turn it on via your smart phone as needed?

Asked 5 years ago by Beachboyof2.

• A:Answer Hello Beachboyof2, Thank you for reaching out to us. Yes, you can remotely control the sensor warning lights with the Swann Seucitrty application. They can also be disabled within the settings of the recorder. Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you enable and disable the siren feature?

Asked 5 years ago by Footballer.

This question was asked about the related product: Swann - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System - Black/White

• A:Answer Hello Footballer, Thank you for reaching out to us. Yes, the siren can feature can be controlled as needed within the settings. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you have the below model but with 10 or 12 cameras and around 16 channels? If not what would you recommend? I really like the model but I need 2 more cameras. Model:SWDVK-855808WL-USSKU:6381013

Asked 5 years ago by Footballer.

This question was asked about the related product: Swann - 8-Channel, 8-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Surveillance System - Black/White

• A:Answer Hello Footballer, Thank you for reaching out to us with your question. The model that will best suit your needs will be the SWDVK-1655808WL. You will then need to add two cameras sold separately. Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questionare the cables weatherproof? Do they resist water? Should I buy weather resistant cables? Thank you

Asked 5 years ago by jlrs79.

• A:Answer Hello jlrs79, Thank you for reaching out to us. No, we would recommend that the cables be protected from the direct elements. If needed, you can purchase weather resistant cables sold separately. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionHow is this unit powered - is this plugged into a standard electrical outlet or is it hard wired to the house like a light switch? Does Best Buy install?

Asked 5 years ago by JimNEPhilly.

• A:Answer Hello JimNEPhilly, Thank you for reaching out to us with your question. This camera is powered using the power adapter that will connect to your wall outlet. The lights can be controlled from the recorder or the application, Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)