Questions & Answers

Q: QuestionThe Swann DVR has apparently failed. Nothing shows up on our screen. Can I purchase a new DVR to work with our existing cameras? They are working fine.

Asked 10 months ago by KJH1.

Q: QuestionWill this work if mounted inside and outside a metal building / 40ft container??

Asked 4 years ago by tagsmom.

• A:Answer It will work as long as you have a long enough cable to connect

  Answered 4 years ago by Mags

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Q: QuestionCan you use the Alexa with this system

Asked 4 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out to us with your question. Yes, this recorder kit is compatible with Alexa assistant and Google assistant devices. Please know an internet connection is required if you would like to remote access the device. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDoes this six cameras swann system work with an iPhone

Asked 4 years ago by Anonymous.

• A:Answer Yes it does

  Answered 4 years ago by Mags

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Q: QuestionHow many watts and/or amps is this unit rated at?

Asked 4 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out to us with your question. This information is not immediately listed, please contact a member of our support team and open a support ticket. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionCan the cameras be hooked up to a direct burial cable wire system. My gate is 400’ from my house. Thanks

Asked 4 years ago by Smith.

• A:Answer Hello Smith, Thank you for reaching out to us with your question. Swann has not tested this security scenario. The longest recommended run for our wired systems is 300 feet. Please call in and request to speak with a member of our technical support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionHi is the standard storage for the 1tb able to increase to 3000 rn with an external hard drive thur via usb port. I bought one but dvr doesn’t register the device to put and recording.

Asked 4 years ago by lenny.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Hello Lenny, Thank you for reaching out to us with your question. Our recorders do not support external hard drives. This recorder will only support an internal upgrade. Please contact our support team directly for further assistance. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionCan i watch 4 (or possibly 8) cameras simutaneously out the hdmi port to a tv? i don't want internet, only multi-cameras live on the TV. I also don't want to record, can I disable recording and still watch multiple cameras live on the TV? Thank you

Asked 4 years ago by dsegal1122.

• A:Answer Hello dsegal1122, Thank you for reaching out to us with your question. Yes, while connected to a monitor you can watch 4-8 cameras simultaneously. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionHi Does any Changes for Mobil apps change at all ?

Asked 4 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out to us with your question. We are not sure we understand your question. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: Questioncan I get longer cables for cameras? I'm thinking of 200' cable or 150' might work

Asked 4 years ago by vbenson.

• A:Answer Yes

  Answered 4 years ago by GreatVerified Purchase

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Q: QuestionCan I view camera systems from 3 separate locations using the same login? This system looks ideal for my warehouses but I want to log in just once and view cameras at any of the 3 locations.

Asked 4 years ago by GuestBuyer.

This question was asked about the related product: Swann - 16-Channel, 12-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Hello GuestBuyer, Thank you for reaching out to us with your question. Yes, there is no specific limit but we recommend no more than 3 connections at once; the available bandwidth of the internet connection that the camera is using may also limit the connections that can be sustained. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionIs this camera view images in color or black and white?

Asked 4 years ago by Janet.

This question was asked about the related product: Swann - 16-Channel, 12-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer The cameras show color in the daylight. When it’s dark they go into night vision, which is surprising good the amount you can see, In night vision they show as black and white. I do highly recommend it though. My wife and I both love it.

  Answered 4 years ago by TerryVerified Purchase

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Q: QuestionI want to use the system looking through a window & storm window. Will this limit the movement detection capability of the camera? Will it block the Infra Red detection? Also, can the light be covered or turned off so the camera is not seen?

Asked 4 years ago by Cautious.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Hello Cautious, Thank you for reaching out to us with your question. With the spotlights on this should not be a problem, but the IR LEDs do not fare as well traveling through glass compared to visible light. Use the spotlight for the best effect if trying to see through glass, vehicle windows, etc. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionHello are these cameras for night vision

Asked 4 years ago by Dinora.

• A:Answer They really work well at night.

  Answered 4 years ago by Thomas290Verified Purchase

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Q: QuestionHow do u reset password on dvr, if you forgot old one

Asked 4 years ago by Shannonlynn.

• A:Answer Call the customer service hotline they are very helpful for Swann.

  Answered 4 years ago by Thomas290Verified Purchase

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Q: QuestionCan I use this "upgraded" camera with my older cable from my older Swann system?

Asked 4 years ago by OlderBNCcable.

This question was asked about the related product: Swann - 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White

• A:Answer Hello OlderBNCcable, Thank you for reaching out to us with your question. In order for us to confirm, we will need the model number for your existing recorder kit. Chances are the cables you have installed are compatible with this recorder. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: Questioncan I incorporate pan and tilt cameras to this system

Asked 4 years ago by Conflicted.

• A:Answer Hello, Thank you for reaching out to us with your question. Swann currently does not offer any compatible PTZ cameras with this recorder. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionHello: If I use this camera system and I find 3 minutes worth of video that I want to keep from 5 hours worth of recording, how do I capture that 3 minutes and save it to another device?

Asked 4 years ago by vis.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Hello Vis, Thank you for reaching out to us. This recorder kit will record in 15-minute clips. You can download the needed clips and shorten the footage from there. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionI need to have a camera in my attic. I live in the South, and it gets hottt. Will the heat damage the camera?

Asked 4 years ago by Zilla.

This question was asked about the related product: Swann - 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White

• A:Answer Hello Zilla, Thank you for reaching out to us with your question. We recommend that the recorder be kept in a cool, dry, and ventilated area. We recommend that the recorder also be dust cleaned once or twice a month. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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