Questions & Answers

Q: QuestionAre these cameras able to be mounted in an apartment? Due to me renting the space, I cannot put major holes in the walls/ceilings. Can I mount them with 3M command strips?

Asked 4 years ago by Jake.

• A:Answer You can definitely mount the cameras using 3M on the walls. I don’t think it would work well on textured ceilings though. The mounting screw for the cameras are very small similar to hanging a picture though. I understand not making holes for the cables though. They have cable strips you can buy to hide the cables.

  Answered 4 years ago by DustinVerified Purchase

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Q: QuestionThis system does not have 2 way audio, does this mean all the models you mentioned (SWNHD-887MSFB SWNHD-885MSFB SWNHD-865MSFB) in a previous ques. that have audio, will they work WITH this system WITHOUT having to buy another DVR unit system?

Asked 4 years ago by Anonymous1212.

• A:Answer Hello Anonymous1212, Thank you for reaching out to us with your question. Our DVR kits are not compatible with any cameras that have audio features. The cameras listed are used on our NVR kits. We would recommend looking into NVR kits as we have compatible cameras with audio features. We ask that you give us a call for better help. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: Questionis the system motion sensitive? can best buy do the installation? what accessories go with this /

Asked 4 years ago by manny.

This question was asked about the related product: Swann - 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White

• A:Answer Hello Manny, Thank you for reaching out to us with your question. Yes, the cameras are equipped with PIR sensors that detect motion. Please contact Best Buy for questions on installation offers. See what's included in the box below. What's In the Box DVR 4580 4 Channel DVR with 1TB Hard Drive PRO-1080MSFB Sensor Warning Light Security Cameras x 4 BNC Cables 60ft / 18m x 4 Ethernet Cable HDMI Cable Power Adapter & Splitter Mouse Mounting Screws & Plugs Quick Start Guide Theft Deterrent Stickers Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionCan this system work as a stand alone without the internet. Reason I ask I want to set it up somewhere that doesn't have internet. But it will have internet in the future

Asked 4 years ago by Ed.

This question was asked about the related product: Swann - 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White

• A:Answer Hello Ed, Thank you for reaching out to us with your question. Yes, this unit can work without an internet connection. An internet connection is only needed if you will need to remotely access your unit. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDoes this system have to be connected through a computer, or is it stand-alone when connected through the router?

Asked 4 years ago by DJoe.

This question was asked about the related product: Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White

• A:Answer Hello DJoe, Thank you for reaching out to us with your question. This recorder kit does not require a connection to a computer. It can be remotely accessed and controlled through the Swann Security application once set up. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionWhats the temp rating?

Asked 4 years ago by Peter.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer 10/10 it is good

  Answered 4 years ago by khupVerified Purchase

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Q: Questiondoes this require WiFi

Asked 4 years ago by cindy.

This question was asked about the related product: Swann - 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White

• A:Answer The settings indicate WiFi is not disabled, but we cannot connect to the drive without a cable connected router and active internet service. The phones, even though connected to the router via wifi, still require active internet. As a stand alone security monitoring system you can connect with the included TV cable and mouse- REQUIRES A TV. Longer cables are available.

  Answered 4 years ago by EagleEyeVerified Purchase

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Q: QuestionCan you add cable to each other for a longer cable, or do you offer a longer cable to purchase?

Asked 4 years ago by Tbone.

• A:Answer The cables have connectors that come with them that you can put two together. They also offer longer cords if you don't want to connect two

  Answered 4 years ago by Sabrina453

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Q: QuestionI know this unit comes with one 60' BNC cable per camera. Is there an option to purchase longer cables, say like 100' long?

Asked 4 years ago by Logical.

• A:Answer Hello Logical, Thank you for reaching out to us with your question. Yes, the longest recommended run is 300 feet. We would recommend using one wire although two can be connected. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionHow many megapixels do the cameras have?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Swann - 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White

• A:Answer Hello, Thank you for reaching out to us with your question. The cameras included in this kit record in 2.1 MP. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: Questiondo cameras need seperate power from coax cable,and can extra lenth be added to the coax

Asked 4 years ago by mike.

• A:Answer Hello, Thank you for reaching out to us with your question. The coaxial cable will run the power and video line. One end of the BNC cable will connect to the supplied power adapter. The longest recommend run is 300 feet. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: Questiondoes bestbuy install camera systems

Asked 4 years ago by Anonymous.

This question was asked about the related product: Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White

• A:Answer Hello, Thank you for reaching out to us with your question. Please contact Best Buy's Geek Squad for more information. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDoes this system comes with a motion detector light? I bought this system and I’m not seeing any motion lights.

Asked 5 years ago by Mia.

This question was asked about the related product: Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White

• A:Answer Hello Mia, Thank you for reaching out to us with your question. Yes, the cameras have sensor warning lights. They need to be activated within the recorder settings. Contact a member of our support team when you are in front of the unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionIs this system a color camera system does it use heat to detect intruders. Also can you get longers wiring.

Asked 5 years ago by Jim.

This question was asked about the related product: Swann - 16-Channel, 10-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/Gray/White

• A:Answer Hello Jim, Thank you for your question. Yes, the cameras will produce a colored image in day time and night, if there is sufficient ambient lighting. If there is not enough ambient lighting the night vision will be seen in black and white. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDoes BestBuy offer installation for this system?

Asked 5 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out to us with your question. Please contact BestBuy directly for more information. Swann does not offer the installation service of our kits/cameras. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionHow many days of recording time can we get with 16 cameras on a 1tb hd on the dvr system.

Asked 5 years ago by E23.

• A:Answer Hello E23, Thank you for reaching out to us with your question. On the lowest settings, you can get up to 2 weeks. Please know that the configuration of the settings will result in an overall amount of storage space. Contact our support team for further assistance. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionHow can I look at recording from 3 days ago?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Swann - 4-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - White

• A:Answer Hello, Thank you for reaching out to us. This can be done within the Swann Seuciryy application or directly through the recorder while connected to a monitor. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionIs this compatible with SRPRO-T845CAM

Asked 5 years ago by Pawpaw.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Hello PawPaw, Thank you for reaching out to us with your question. Yes, these two models are compatible. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionWhat does the night vision look like in these cameras?

Asked 5 years ago by Debbie.

• A:Answer It’s very clear you see every detail

  Answered 5 years ago by Jaybird

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