A:AnswerHello Weight,
Thank you for reaching out to us with your question. This information is not immediately listed, please reach out to a member of our customer support team and open a support ticket. We will get back to you with the package weight. Our customer support team can be reached Monday through Friday from 8:30 to 5 PM Pacific standard time at 1-800-627-2799.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello Mrfixdit,
Thank you for reaching out to us with your question. When upgrading to our 4K kit we would recommend using the supplied cables to achieve a higher resolution. The cables will vary from the cables used for our 1080P to 5 megapixel systems.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello WisconsinMike,
Thank you for reaching out to us with your question. The cameras included in this kit have a recommended operating temperature of -22°F ~ 122°F / -30°C ~ 50°C. Using the cameras outside of this range can/will lead to permanent damage to your cameras.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerActually, yes it does. I just bought the unit and on the adapter, it shows that it is duel voltage (100v - 220v). Have included pic of adapter to verify.
A:AnswerHello GFPELLET,
Thank you for reaching out to us. This kit would be perfect for you. The cameras included in this kit are rated for indoor-outdoor use. This kit can be remotely accessed as well as connecting to a monitor using a VGA/HDMI cable. If you have any more questions, please feel free to contact our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello Jake,
Thank you for reaching out to us with your question. In order to achieve the 4K resolution, you will have to rewire and use the cables included in this kit. Your current wires can support resolutions of up to 5 MP.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello John,
Thank you for reaching out to us. The cameras included in this kit have an operation temperature of -22°F ~ 122°F / -30°C ~ 50°C. We do not recommend operating the cameras outside of this temperature.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHello,
Thank you for reaching out to us. Please see the list of comptaible cameras that are currently in stock. The cameras can be anywhere from 4K to 1080P, as long as they are listed below they will work with this system.
SWPRO-1080MSFBPK2
SRPRO-5MPMSBWB4
SWPRO-4KDOME
SWPRO-4KWLB
SWPRO-5MPMSFB
SWPRO-4KMSFB
SWPRO-4KMSD
SWPRO-1080PTZ
SWPRO-5MPMSD
SWPRO-1080FLD
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHi Henry. No, this is a Wired system, you will need to run video/power cables between the back of the recorder box and each camera. You will also need to run a network cable between the recorder box and your router to give it an internet connection. Swann do sell battery-powered camera systems as well if you don't want to run cables. You may wish to have a look at our AllSecure or MaxRanger systems as good wireless options. - SD, Swann Team
A:AnswerHello. Thank you for your question. Below are some camera model numbers compatible with DVR-4575.
- SWPRO-1080MSB
- SWPRO-1080MSD
Hope this helps.
LV - Swann Team
A:AnswerHello Sharpy. Thank you for reaching out with your question. Enforcer lights only turn on the lights when there is motion detected, but you can control the duration the lights stay on through the app. If you need further assistance, please visit our support page to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Thank you,
LV - Swann Team
A:AnswerHello Cecilia2. Thank you for your question. You can get access to live footage, recordings & more through the Swann Security app available for Android and iOS devices. With the Swann Security App, everything is controllable via this single app. This includes Swann's wired & wireless security systems, including all of our latest DVR and NVR series. Hope this helps. LV - Swann Team
A:AnswerHello Terry. Thank you for your question. Our current DRVs can only playback 4 channels at a time. For further assistance, please visit our support page or contact us over the phone.
https://support.swann.com/s/
LV - Swann Team
A:AnswerHello 1internetuse. Thank you for your question. Our wired systems do not require an internet connection to function and you only need a monitor for the initial setup. It is important to note, an internet connection is required if you will need to remotely access and control your device. Hope that helps. LV - Swann Team
A:AnswerHello Max. Thank you for your question. Unless you purchased Swann's USB Wi-Fi antenna to add to your system you do not need to change the network name since the DVR will connect to the internet when you connect the DVR to the router. If you still need to change your network name, please contacyt our support team via chat. Please click on the link below for assistance.
https://support.swann.com/s/
We are here to help,
LV - Swann Team
