Questions & Answers

Q: QuestionCan I connect this system to my TV for a constant live feed?

Asked 4 years ago by Stephanie.

This question was asked about the related product: Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer yes only if your tv has hdmi plug

  Answered 4 years ago by bigbubbaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionshould the system be turn off during mowing

Asked 4 years ago by Anonymous.

This question was asked about the related product: Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer No, I mow n water all the time with the systems on

  Answered 4 years ago by Farmerjeff

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhere is this product made?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Hello, Thank you for reaching out to us with your question. This item is made and manufactured in China. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan a keyboard be used with this to type in the password information instead of the mouse? I have tried a few wireless keyboards and those didn't seem to work but I figured I would ask as I would rather not buy a corded one if it still will not work.

Asked 4 years ago by ShadowKing.

This question was asked about the related product: Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Hello ShadowKing, Thank you for reaching out to us with your question. Swann has not tested this recorder with wired or wireless keyboards. We are not able to confirm if this will work. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionMy cameras are all working and recording because I can check and see everything when I do a playback. But why isn’t my system showing live video with any cameras when I turn on the screen?

Asked 4 years ago by Sab8.

This question was asked about the related product: Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Hello Sab8, Thank you for reaching out to us with your question. Please reach out to a member of our 24-hour support team when you are in front of the unit. Please be sure to have your model number available and we will be able to further assist you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan you zoom in on demand?

Asked 4 years ago by rad043.

This question was asked about the related product: Swann - Pro 16-Channel, 12 Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera, 2-way Audio Surveillance System - Black

• A:Answer Hello rad043, Thank you for reaching out to us with your question. Yes, you can zoom in digitally on the image. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWe installed Cat5 cables when we built our home intending to install a system. Does this system work with Cat5 cables? It stated it has BNS(?) cables and not sure if they would be compatible to switch out.

Asked 4 years ago by Sheri.

• A:Answer Hello Sheri, Thank you for reaching out to us and sharing your question. This recorder kit does not work with Cat5E cables. We would recommend looking into our NVR kits. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this camera have a POE type connection for wired cameras? It looks like a home telephone type connection.

Asked 4 years ago by Charger.

This question was asked about the related product: Swann - Home 8-Channel, 8 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Hello Redfish, Thank you for reaching out to us with your question. The cameras included in this kit will use a BNC cable connection. We would recommend looking into our NVR kits. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo I need a subscription for this to work?

Asked 4 years ago by Tech2017.

• A:Answer Swann, thanks for the response. Unfortunately, the people at Best Buy told me I must get a subscription and for that reason alone I went with another brand.

  Answered 4 years ago by Tech2017

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow long is the camera cabels that comes with the product? What kind of cable do I have to buy to replace the ones that came eith the unit?

Asked 4 years ago by mob5280.

This question was asked about the related product: Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer They are 60 ft. They are BNC cable. I had to purchase 1 extra cable for my house for it to reach.

  Answered 4 years ago by George1974

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWe need a system for our HOA front gate. We need to record actvity at the gate but not monitor it daily. Can we download from the recorder to a thumb drive and take it back to a house for viewing on a computer? There is no wifi at the gate.

Asked 4 years ago by Steve.

This question was asked about the related product: Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Hello Steve, Thank you for reaching out to us with your question. Yes, the recorder will film directly onto the hard drive and later be downloaded onto a thumb drive. Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have an older “pro series” system. Will my old cameras hook up with this system? The connections look similar.

Asked 4 years ago by Scott.

• A:Answer Hello Scott, Thank you for reaching out to us. In order for us to confirm compatibility, we will need the exact model for your current cameras. Please contact a member of our support team with this information for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many MPs those cameras have ?

Asked 4 years ago by Bebo.

This question was asked about the related product: Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Hello Bebo, Thank you for reaching out to us with your question. The cameras included in this kit record in 8 megapixels or 4K. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use this system in another country?

Asked 4 years ago by Fatma.

This question was asked about the related product: Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Yes, as long as you have internet you can see the live stream in your phone

  Answered 4 years ago by GiovanniVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this system send alerts to my phone?

Asked 4 years ago by Len.

This question was asked about the related product: Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Yes you can set it to send alerts

  Answered 4 years ago by CindyVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the system have a backup if power outage should occur?

Asked 4 years ago by kev.

This question was asked about the related product: Swann - Pro 16-Channel, 12 Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera, 2-way Audio Surveillance System - Black

• A:Answer Hello kev, Thank you for reaching out to us with your question. This recorder does not have a backup battery in the event of a power outage. We would recommend connecting to one or a surge protector to avoid any damage to your unit. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWill this set work in Mexico? I'm told those do not work outside of the US

Asked 4 years ago by Paco.

This question was asked about the related product: Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Paco, These are Closed-Circuit so they will work anywhere in the world. You just plug in the cameras to the DVR and download the app and you're good to go. If you have any specific questions about features or international use, I would email Swann.

  Answered 4 years ago by AskingForAfriend

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHello! Can I use this with a non 4K tv ? because I don’t have one!

Asked 4 years ago by Robert.

This question was asked about the related product: Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Yes. Our viewing system is not 4K. Still has wonderful quality. I was able to blow an image up of a license plate from a suspicious vehicle in front of our home & read the plate perfectly!

  Answered 4 years ago by Review

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the video be cast to a chromecast type device? Basically if I have a camera on my front door can I tell Google to show me the front door on the livingroom TV?

Asked 4 years ago by Behold.

This question was asked about the related product: Swann - Home 8-Channel, 6 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Hello Corey, Thank you for reaching out to us with your question. Yes, it can cast to your Chromecast device. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (0)Unhelpful (0)ReportAnswer this question