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Hello Sharkly, Thank you for reaching out to us with your question. Out of the box, the recorder will need to be configured for your security needs. We offer video tutorials and 24-hour support for walkthroughs or technical support. Based on the information provided, we would recommend reaching out to a member of our support team directly for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support
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