Questions & Answers

Q: QuestionHow noisy is this NVR hard drive? a lot complaint about the hard drive's noise of the Lorex 2 TB NVR system. Thank you.

Asked 4 years ago by Tim.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello Tim, Thank you for reaching out to us. The recorder will produce noise equivalent to the sound of a laptop/desktop computer fan. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionWhat frame rate is video recorded in?

Asked 4 years ago by Harbor.

• A:Answer Hello Harbor, Thank you for your question. Please see the frame rates in each resolution. 4K: 1-8 FPS 5MP: 1-10 FPS 4 MP: 1-15 FPS 3 MP: 1-17 FPS 1080P: 1-15 FPS Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDoes the NVR work off wifi or does it have to be hardwired to internet

Asked 4 years ago by Js4.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello Js4, Thank you for reaching out to us with your question. The recorder will take a hardwired connection to your network. If you would like to connect to your wireless network, you will need to add on our Swann Wireless Adapter. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionGood evening. You answered an earlier question by stating that cables longer than 60' were available. If I need 100' instead of 60', how does that work? Do I get credit for returning the 60' cable and pay the difference between that and the 100' cost?

Asked 4 years ago by Reeelysecure.

• A:Answer Hello Reeelysecure, Thank you for reaching out to us with your question. Additional wiring is sold separately. Our kits only include 60 feet per camera. We do not accept the cables in return as credit. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionHi there wanted to see if i get 2 systems in the same log in, for example 8 on one and 4 on the other?

Asked 4 years ago by Gilrmz.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello Gilrmz, Thank you for reaching out to us with your question. Yes, two systems can be added onto the same account to be remotely accessed on the same Swann Security application. Please keep in consideration of the bandwidth speed requirements when loading multiple cameras. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionCan you use an external hard drive to expand storage space rather than replacing the internal hard drive?

Asked 3 years ago by Sharkedout.

• A:Answer Hello Sharkedout, Thank you for reaching out to us with your question. No, this recorder does not support external hard drives using USB ports. The recorder can only be upgraded internally. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: Questioncan add more cameras

Asked 3 years ago by ivan.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Yes. it comes with 4 POE (power over ethernet) cameras but you can add 4 more for a total of 8 POE cameras. Make sure the new cameras are POE.

  Answered 3 years ago by ADayVerified Purchase

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Q: QuestionMegapixels?

Asked 4 years ago by sysop100.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello sysop100, Thank you for reaching out to us. The cameras included in this kit record in 8 megapixels. Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDo you offer a doorbell with audio/video capabilities that is compatible with this system?

Asked 4 years ago by Blues4ever88.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello Blues4ever88, Thank you for reaching out to us with your question. Swann does not have a compatible doorbell camera with this recorder. This is something we look forward to incorporating into our line in the near future. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: Questionhello, I was wondering if this system is capable of being monitored from other computers within your home/store? thanks.

Asked 4 years ago by Awesome.

• A:Answer Hello PGcaliber, Thank you for reaching out to us with your question. This system can be remotely accessed on your mobile device or desktop computer. The hardwired options are to connect directly to a monitor using a VGA or HDMI cable. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionCan I get extra indoor cameras?

Asked 5 years ago by waterdude4u.

• A:Answer Hello waterdude4u, Thank you for reaching out to us with your question. Yes, this recorder will support up to 16 cameras. Contact our support team for compatible models. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDoes this have audio, too?

Asked 5 years ago by HarleyMomma.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello HarleyMomma, Thank you for reaching out to us with your question. Yes, the cameras included in this kit have two-way audio features. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDoes it recognize vehicle number plate at night

Asked 11 months ago by Anonymous.

This question was asked about the related product: Swann - Professional 16-Channel, 16 Camera Indoor/Outdoor Wired 4K UHD, PoE Wired, 2TB NVR Security Surveillance System - Black

• A:Answer Thanks for your question. Number plates can be challenging for any camera to read at night if the camera is using infrared LEDs (the ones that create black and white night vision). The reason is that the LEDs bounce off the reflective coating on the number plate and will make it look like a very bright rectangle and the letters/numbers on it will be obscured. The best chance of seeing the number plate is to keep the camera in colour night vision rather than it using the infrared LEDs. This can be done with the use of other ambient lighting to light your driveway, or using the spotlights on the cameras. -SD, Swann Team

  Answered 11 months ago by Swann

  
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Q: QuestionCan you display live camera video on your tv? And can you display all 6 cameras at once on your tv?

Asked 1 year ago by Scott.

• A:Answer Hello, Scott. Yes, you can view all cameras at the same time by connecting your system to an HDMI monitor or TV. Additionally, you can view the cameras remotely via our Swann Security App and view them in a tile layout on your phone screen. For further assistance, please visit our support page or contact us over the phone. https://support.swann.com/s/ Your feedback is important to us. LV - Swann Team

  Answered 1 year ago by Swann

  
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Q: QuestionWhat is the chapstick for?

Asked 2 years ago by Anonymous.

• A:Answer Hi. We are not sure we understand your question. For further assistance, please visit our support page or contact us over the phone. https://support.swann.com/s/ Your feedback is important to us. LV - Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionIs there a monthly fee to view the cameras on iOS app?

Asked 2 years ago by Gizmo.

This question was asked about the related product: Swann - Professional 16-Channel, 16 Camera Indoor/Outdoor Wired 4K UHD, PoE Wired, 2TB NVR Security Surveillance System - Black

• A:Answer no

  Answered 1 year ago by steveo

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Q: QuestionHello, What is the largest drive supported internally? How many days can be stored assuming all 16 cameras are 24/7 on 4k mode. Thanks

Asked 2 years ago by Storage.

This question was asked about the related product: Swann - Professional 16-Channel, 16 Camera Indoor/Outdoor Wired 4K UHD, PoE Wired, 2TB NVR Security Surveillance System - Black

• A:Answer Hello Storage. Thank you for your question. The largest individual hard drive you can connect is 6TB. Since this NVR recorder includes an extra HDD bay for an additional HDD. Each hard drive can be 6TB for a total of 12TB. You can get about a day recording on all cameras recording 24/7 per 1TB. For more details on recording space please click on the link below or contact our support team. https://support.swann.com/hc/en-us/articles/4803742694041-Recorder-Storage-How-to-assess-your-HDD-capacity-and-storage-requirements LV - Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionI have a dedicated TV to view cameras. Does the DVR need to be next to TV? And if DVR is in another room will the Phone app act as a remote to adjust live video on dedicated TV? Or if DVR is controlled by a mouse how far away will a wireless mouse work?

Asked 2 years ago by Skeeter.

This question was asked about the related product: Swann - Professional 16-Channel, 16 Camera Indoor/Outdoor Wired 4K UHD, PoE Wired, 2TB NVR Security Surveillance System - Black

• A:Answer Hi Skeeter. You will need to run an HDMI cable between the back of the NVR and your TV. We include a simple wired USB mouse with the NVR but if you wish to you can swap this with your own USB wireless mouse instead. Many (but not all) wireless mice should work and the range will be based on the specifications of that mouse and the thickness of your walls etc. The Swann Security app does not act a remote control for the DVR, it is intended to let you view your system from your smartphone when you're out and about. - SD, Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionWhere is the Swann system manufactured?

Asked 2 years ago by Vito.

This question was asked about the related product: Swann - Pro 4K, 16-Channel, 6-Bullet & 6-Dome Camera Indoor/Outdoor PoE Wired 4K UHD 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello Vito, Swann's humble beginnings were in Australia, the business now has offices in the USA, Canada, Australia, the UK, Hong Kong, and China. Our products are manufactured in China. LV - Swann Team

  Answered 2 years ago by Swann

  
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