Questions & Answers

Q: QuestionAre the security cameras suitable for outdoor use?

• A:Answer Yes, the security cameras are suitable for both indoor and outdoor use.

Q: QuestionDoes this security system require monthly fees?

• A:Answer No, local recording onto the hard drive does not require any monthly fees.

Q: QuestionCan I view the video from the security camera on my smartphone?

• A:Answer Yes, you can watch live or playback videos on your smartphone from anywhere in the world using the app.

Q: QuestionWhat is the maximum operating temperature for this camera?

• A:Answer The maximum operating temperature for this camera is 131 degrees fahrenheit.

Q: QuestionDoes this camera system record in color at night?

• A:Answer Yes, this camera system provides color night vision up to 32ft with ambient lighting.

Q: QuestionDoes this security system have a warranty?

• A:Answer Yes, this security system has a 2-year limited warranty.

Q: QuestionCan I get longer cable more than 60'?

Asked 5 years ago by waterdude4u.

• A:Answer Hello waterdude4u, Thank you for reaching out to us with your question. Yes, the longest recommend run is 300 feet. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (8)Unhelpful (2)ReportAnswer this question

Q: QuestionHow noisy is this NVR hard drive? a lot complaint about the hard drive's noise of the Lorex 2 TB NVR system. Thank you.

Asked 4 years ago by Tim.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello Tim, Thank you for reaching out to us. The recorder will produce noise equivalent to the sound of a laptop/desktop computer fan. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat frame rate is video recorded in?

Asked 5 years ago by Harbor.

• A:Answer Hello Harbor, Thank you for your question. Please see the frame rates in each resolution. 4K: 1-8 FPS 5MP: 1-10 FPS 4 MP: 1-15 FPS 3 MP: 1-17 FPS 1080P: 1-15 FPS Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (5)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the NVR work off wifi or does it have to be hardwired to internet

Asked 5 years ago by Js4.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello Js4, Thank you for reaching out to us with your question. The recorder will take a hardwired connection to your network. If you would like to connect to your wireless network, you will need to add on our Swann Wireless Adapter. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (5)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionGood evening. You answered an earlier question by stating that cables longer than 60' were available. If I need 100' instead of 60', how does that work? Do I get credit for returning the 60' cable and pay the difference between that and the 100' cost?

Asked 5 years ago by Reeelysecure.

• A:Answer Hello Reeelysecure, Thank you for reaching out to us with your question. Additional wiring is sold separately. Our kits only include 60 feet per camera. We do not accept the cables in return as credit. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionHi there wanted to see if i get 2 systems in the same log in, for example 8 on one and 4 on the other?

Asked 4 years ago by Gilrmz.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello Gilrmz, Thank you for reaching out to us with your question. Yes, two systems can be added onto the same account to be remotely accessed on the same Swann Security application. Please keep in consideration of the bandwidth speed requirements when loading multiple cameras. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you use an external hard drive to expand storage space rather than replacing the internal hard drive?

Asked 3 years ago by Sharkedout.

• A:Answer Hello Sharkedout, Thank you for reaching out to us with your question. No, this recorder does not support external hard drives using USB ports. The recorder can only be upgraded internally. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questioncan add more cameras

Asked 4 years ago by ivan.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Yes. it comes with 4 POE (power over ethernet) cameras but you can add 4 more for a total of 8 POE cameras. Make sure the new cameras are POE.

  Answered 4 years ago by ADayVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMegapixels?

Asked 4 years ago by sysop100.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello sysop100, Thank you for reaching out to us. The cameras included in this kit record in 8 megapixels. Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 4 years ago by Swann

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo you offer a doorbell with audio/video capabilities that is compatible with this system?

Asked 5 years ago by Blues4ever88.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 8 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello Blues4ever88, Thank you for reaching out to us with your question. Swann does not have a compatible doorbell camera with this recorder. This is something we look forward to incorporating into our line in the near future. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questionhello, I was wondering if this system is capable of being monitored from other computers within your home/store? thanks.

Asked 5 years ago by Awesome.

• A:Answer Hello PGcaliber, Thank you for reaching out to us with your question. This system can be remotely accessed on your mobile device or desktop computer. The hardwired options are to connect directly to a monitor using a VGA or HDMI cable. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I get extra indoor cameras?

Asked 5 years ago by waterdude4u.

• A:Answer Hello waterdude4u, Thank you for reaching out to us with your question. Yes, this recorder will support up to 16 cameras. Contact our support team for compatible models. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this have audio, too?

Asked 5 years ago by HarleyMomma.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello HarleyMomma, Thank you for reaching out to us with your question. Yes, the cameras included in this kit have two-way audio features. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
  Helpful (1)Unhelpful (0)ReportAnswer this question