Questions & Answers

Q: QuestionWhat type of microphone i can add to use on this cameras ?

Asked 3 years ago by Gallo.

• A:Answer Hello Gallo, Thank you for reaching out to us with your question. The cameras included in this kit do not have audio features. We would recommend looking into our NVR kits. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionCan you please stop beginning each answer with: "Thank you for reaching out to us with your question" ?

Asked 3 years ago by josephPa.

• A:Answer Hello josephPa, Your feedback is important to us. How can we help you? We offer support with live agents 24-hours a day. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 3 years ago by Swann

  
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Q: QuestionHello, I currently have a Swann Set up now and was wondering if I can use my existing cameras to this DVR or the Existing BNC Cables so I don't have to rerun the wires? if so will the quality not be as good? My Current Setup is not 4k

Asked 4 years ago by Maple.

• A:Answer Hello Maple, Thank you for reaching out to us with your question. When upgrading to a 4K kit we would recommend rewiring with the included cables. The supplied cables are different from the ones currently running in your home. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionWhen will you have an app for a pc? A smart phone app is nice, but is inadequate as the only means of viewing images and setting up the system.

Asked 4 years ago by Tom.

• A:Answer I recently purchased the Wired version (DVR8-5680). I downloaded HomeSafe View from the Swann website. Works great on my Windows 10 PC for me.

  Answered 3 years ago by NickDVerified Purchase

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Q: QuestionCan you talk to someone in front of the camera or on the outside

Asked 4 years ago by Worry.

• A:Answer Hello, Thank you for reaching out to us with your question. No, the cameras included in this kit do not have audio features. We would recommend looking into our NVR kits. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDoes it matter If I use my old cameras wires so I don't have to change everything? Will I still get the best picture with old wires?

Asked 4 years ago by Albert.

• A:Answer Hello Albert, Thank you for reaching out to us with your question. In order to achieve the 4K resolution, we would recommend using the upgraded cables. Please contact our support team and provide more information on the cables already ran in your home. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionHow do I hook them up to or communicate with Alexa? Why is there no operators manual?

Asked 4 years ago by Goose.

This question was asked about the related product: Swann - Home 8-Channel, 8 Camera Indoor/Outdoor Wired 4K UHD 2TB HDD DVR Security Camera, 2-way Audio, Surveillance System - Black

• A:Answer Hello Goose, Thank you for reaching out to us with your question. Yes, this kit is compatible with Google Assistant and Alexa devices. In an effort to reduce the amount of paper waste, Swann now offers all manuals online. Please reach out to a member of our 24-hour support team. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionI need to buy a new power cord for the box. What should I buy? Our dog chewed up the old one.

Asked 4 years ago by Boilers.

This question was asked about the related product: Swann - Enforcer™ 8-Channel, 4-Camera Indoor/Outdoor Wired 4K UHD 2TB DVR Security Camera Surveillance System - White

• A:Answer Go to Swann customer support and only order cord specifically for your device.

  Answered 3 years ago by MYDELL

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Q: QuestionWhy doesn't anything show up on my phone when motion is detected

Asked 4 years ago by Frustrated.

• A:Answer Hello, Thank you for reaching out to us with your question. Please contact a member of our support team when you are in front of the unit. Together we can look further into setting up your notifications. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionI have a camera that is Analog with a microphone that works with my VCR. Can I use it here to record video and audio onto the DVR without buying more items? What is the maximum wattage that this security system takes not including the monitor?

Asked 4 years ago by Budbottle.

• A:Answer Hello, Thank you for reaching out to us with your question. Swann does not test compatibility with 3rd party products. The information requested is not immediately listed. Please contact a member of our support team and open a support ticket. Our technical support team can help look further into your concerns. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionCan I record from all four cameras to the DVR at the same time and play it back separately or at the same time on my monitor? Can I use a computer monitor to play it back? How long can I record in hours? Can I transfer this video to a flash drive?

Asked 4 years ago by Budbottle.

• A:Answer Hello Budbottle, Thank you for reaching out to us with your question. Yes, you can record on all channels simultaneously on the same monitor. This can connect to any monitor using a VGA or HDMI cable. The recording time will vary on the amount of use. Please contact our support team for more information. The video can be saved onto a flash drive, Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionHow do I record more than just 24hrs? And when I click play back it only plays back the last 2 mins it dies not go further than that

Asked 4 years ago by Mickey.

• A:Answer Hello Mickey, Thank you for reaching out to us with your question. Based on the information provided, we would recommend reaching out to a member of our 24 hour technical support. We can help adjust the settings to your specific security needs. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDoes anyone know how to adjust where you want motion to be be detected. We have a camera on our front door but its close to the street and we keep getting notified for motion with all the cars passing by?

Asked 4 years ago by Sara.

• A:Answer Does this have sound

  Answered 4 years ago by Tony

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Q: QuestionIs the swann security app compatible with android devices?

Asked 4 years ago by Cameraman.

• A:Answer It works with my Android phone.

  Answered 4 years ago by KarinaVerified Purchase

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Q: QuestionHow long are the cables that are provided in box? Can extra cables be purchased and from where, if needed? How much does Swann charge on average for tech to come install system?

Asked 4 years ago by Rick.

• A:Answer I believe 60 feet per camera. That is what the company who installed mine said. I saw more cable at a Menards store.

  Answered 4 years ago by KarinaVerified Purchase

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Q: QuestionAre these cameras continually recording, or motion sensor only?

Asked 4 years ago by luis.

• A:Answer Hello Luis, Thank you for reaching out to us with your question. The recorder kit can record on either setting. You can record continuously or based on motion as needed on each camera. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: Questionwhere can i purchase user manual for swdvk-85680w6rl-us wired system

Asked 4 years ago by jasper.

• A:Answer Hello Jasper, Thank you for reaching out to us with your question. User manuals can be provided to you for free and are always accessible on our website or through our 24-hour technical support. Please see the user manual at the link below. https://www.swann.com/us/downloads/dl/file/id/2269/product/2152/dvr_instruction_manual_english_rev3.pdf Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us knowhow we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionDo I have to have wifi for this system to work? Wanting to put in on a work shop without any wifi. I would just view past recording when needed.

Asked 4 years ago by Rigsbyracin.

• A:Answer Yes you need wi fi I asked. The company that installed my cameras said yes and used mine.

  Answered 4 years ago by KarinaVerified Purchase

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Q: QuestionHow many days can I record before the hard drive become full? Also, at what point does the system record over the old storage footage? Thanks

Asked 4 years ago by noobie.

• A:Answer Hello ScrubbyRocks, Thank you for reaching out to us with your question. This will vary on your recorder settings for frame rate, recording resolution, and others. Please contact a member of our support team with an idea of how you will have the item set for an estimate. Once the hard drive is full the recorder will overwrite the previous footage. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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