Questions & Answers

Q: QuestionWe are looking to replace the Swann system we have... Is this model compatible with NHD-900BE Swann cameras?

Asked 6 months ago by ajk825.

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet, 8-Dome Camera 4K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello ajk825. Thank you for your interest in Swann. Unfortunately, these two products are not compatible. Please refer to the link below for our full compatibility chart. If you have further questions, please do not hesitate to reach out out us at [email protected]. https://cdn.swann.com/media/wysiwyg/docs/swann-camera-compatibility.pdf We're here to help! LV- Swann Team

  Answered 6 months ago by Swann

  
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Q: QuestionCan the heat sensor sense abnormally high heat to alert you of a potential fire?

Asked 1 year ago by Gonzo.

This question was asked about the related product: Swann - Professional 16-Channel, 12-Bullet Camera, Indoor/Outdoor PoE Wired 4K HD 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello Gonzo. No, this system will not alert you in case of a potential fire. The cameras included in this kit come with True Detect technology which detects heat from people, animals or cars as a motion-sensing for more reliable alerts. I hope this helps. LV- Swann Team

  Answered 1 year ago by Swann

  
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Q: QuestionCan you have two systems set up at two separate locations and be able to access either from your mobile deivce?

Asked 1 year ago by JD.

• A:Answer Thank you for your question JD. Yes, you can setup Swann systems on different networks and even different parts of the world and still be able to view them all at the same time on the same Swann Security app account. LV - Swann Team

  Answered 1 year ago by Swann

  
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Q: QuestionI need it installed by an accredited professional. Do you provide this service?.

Asked 1 year ago by Taimy.

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello Taimy. Thank you for reaching out with your question. Swann does not offer installation services. We recommend you inquire with Best Buy about possible installation services. Hope this helps LV - Swann team.

  Answered 1 year ago by Swann

  
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Q: QuestionAre these cameras ONVIV compliant?

Asked 2 years ago by Security.

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello Security. Thank you for your question, even if NVR/camera is onvif capable we can't really guarantee that all onvif cameras/NVR will work with the unit since there might be a compatibility issue with camera resolution, cables used or the internal settings. Swann does not recommend or provide support for third-party products, over which we have no control in its use or design. Hope this helps. LV - Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionWhat’s the FPC in this camera

Asked 2 years ago by Salem.

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet, 8-Dome Camera 4K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - White

• A:Answer Hello Salem. Thank you for your question. This camera records at 15fps. Hope this helps. LV - Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionWhich SWANN camera can detect motion up and track vehicle and a person to 75 ft away with consistency?

Asked 2 years ago by DEXY.

• A:Answer Hello DEXY. Thank you for your question. We currently do not have a camera with all of the features you mention. Our 4K Add-On NVR Pan & Tilt Security Camera model SWNHD-900PT. The powerful digital zoom lets you zoom in to capture details essential for evidence although it won't mechanically track a person or vehicle. This has to be done manually. Hope this helps. LV - Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionThis cameras are wireless ?? kindest

Asked 2 years ago by PANTERA.

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet, 8-Dome Camera 4K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security Surveillance System - White

• A:Answer Hi Pantera. This is a fully wired kit, you will need to run a network cable between each camera and the ports on the back of the NVR box. One 60ft cable per camera is included in the box. If you wish to have a wireless system instead I would recommend looking at our All Secure 600 or 650-series Wi-Fi NVR range on our website. -SD, Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionI have the ProEnforcer wired system. At night one of the 8 cameras goes completely dark. The connection to the NVR is made with a sound cat6 cable. There are no lights shining into the camera at night. I don’t understand why this is happening.

Asked 2 years ago by Danny.

Q: QuestionCan I plug other BNC cameras into the DVR utilizing a BNC to CAT5 adapter?

Asked 2 years ago by g123695.

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

Q: QuestionI see that the cameras have a Y hook up, One for the Provided Ethernet cable, what is the other hook up for?

Asked 2 years ago by Rocket.

This question was asked about the related product: Swann - Professional 16-Channel, 8-Dome Cameras 4K UHD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hi Rocket. It’s for an optional DC power input. You won’t need to use it if you use the normal method of a network cable powered from the back of the NVR. -SD, Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionAre there any cloud storage options for this bundle?

Asked 2 years ago by MX5MSM.

This question was asked about the related product: Swann - Professional 8-Channel, 4-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hi MX5MSM, you can backup clips to a Dropbox cloud account for free if you wish to. -SD, Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionAre you able to talk through the camara

Asked 2 years ago by Lazaro.

This question was asked about the related product: Swann - Professional 8-Channel, 4-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello Lazaro. Thank you for your question. Yes, the cameras included in this kit give you the ability to talk & listen through 2-way audio to greet guests or warn intruders. Hope this helps. LV - Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionI recently purchase this unit: Swann - Pro Enforcer 16-Channel, 8-Bullet Camera also: Swann - ProEnforcer Wired 4K UHD NVR Pan and Tilt Add-On..Trying to setup Homesafe view but is getting Chnnels cannot open as one or more devices is offline.. MKN

Asked 2 years ago by MKN.

This question was asked about the related product: Swann - Professional 8-Channel, 4-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - Black

• A:Answer Hello MKN. Thank you for reaching out with your question. Swann products no longer use the Homesafe View app. Our products now use the Swann Security App where you can conveniently have access to multiple Swann products all from one place at the same time. - LV, Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionYou said" We also sell a proper mechanical Pan Tilt camera that works with this NVR under model code NHD-900PT if you’re interested. -SD, Swann Team" which of these camera is it please..what's the model number?? Thanks..

Asked 2 years ago by MKN.

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

Q: QuestionGood morning guys, will one be able to use this cameras as a PTZ.. ??

Asked 2 years ago by MKN.

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Hi MKN. The cameras in this kit have a wide angle fixed lens. You cannot mechanically pan or tilt the cameras but you can digitally zoom in and around the image. We also sell a proper mechanical Pan Tilt camera that works with this NVR under model code NHD-900PT if you’re interested. -SD, Swann Team

  Answered 2 years ago by Swann

  
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Q: Questionit has spotlights? do they turn on automatically or manually?

Asked 2 years ago by bill.

This question was asked about the related product: Swann - Pro 16-Channel, 8-Bullet Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Both, you can set the spot lights and all other functions to come on automatically when the cameras detect motion/threat or manually...each parameter (function) can be set & adjusted independently

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWhat’s the difference between the dome camera & the bullet camera

Asked 2 years ago by 1249.

This question was asked about the related product: Swann - Professional 8-Channel, 4-Done Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Hi 1249. They are actually very similar cameras and contain identical lens angles and other features. On this particular range it is simply an aesthetic difference. We find that some customers prefer the Dome shape as it looks a bit more discreet, whilst others prefer the Bullet shape as it's more obvious and may catch the eye of potential criminals. For example you may wish to install the bullet cameras at the front of your house to get attention, and the domes could be mounted inside or at the back of the house where you prefer them to blend in more. -SD, Swann Team

  Answered 2 years ago by Swann

  
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Q: QuestionIs there a difference the dome camera & bullet camera

Asked 2 years ago by Joe.

This question was asked about the related product: Swann - Professional 8-Channel, 4-Done Camera 4K HD, Indoor/Outdoor PoE Wired 2TB HDD NVR Security Surveillance System - White

• A:Answer Hi Joe. On this particular range it is simply an aesthetic difference. We find that some customers prefer the Dome shape as it looks a bit more discreet, whilst others prefer the Bullet shape as it's more obvious and may catch the eye of potential criminals. For example you may wish to install the bullet cameras at the front of your house to get attention, and the domes could be mounted inside or at the back of the house where you prefer them to blend in more. -SD, Swann Team

  Answered 2 years ago by Swann

  
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