“why after only 2 and 1/2 years the tv has no picture or sound? Work great until now. It wasn't really expensive but very short lived, I thin k.”
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It sounds like a bad motherboard or power board. The capacitors can burn out if there is a load spike. Agreed, 2.5 years isn't that long, but cheap electronics can be finicky. It's great that you at least got a few years out of it.
Sorry, there was a problem. Please try again later.We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. Our TVs do come with a 1-year parts and labor manufacturer's warranty for those rare times that defects occur. In cases like this, if you purchased an extended warranty, you may want to reach out to see if you can file a warranty claim through the extended warranty company. Furthermore, if you purchased using a credit card, some credit card companies also provide additional coverage. Hope this helps! Thank you, TCL Customer Support
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