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You may first want to try update the software on the TV by doing the following: 1.) Power on TV and press the "Home" button. 2.) While on the "Home" screen navigate to Settings->Device Preferences->About->System Update->Network Update. 3.) Press the “Ok” button on your remote and follow any on-screen directions. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support
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