“Why does the TV tell me I have to pay for 4k quality? I bought the TV and a prompt came up saying that if I want 4k quality I have to pay 8 dollars a month for it? Thayer was never advertised on the box.”
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The TV itself features a 4K resolution and will upscale all non-4K content. If you are referring to a specific streaming channel, some streaming providers have different tiers of subscriptions. This is at the discretion of individual apps. If you need further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Thank you, TCL Customer Support
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