Questions & Answers

Q: QuestionWhat is the resolution of this TCL TV?

• A:Answer This TV has a 4K Ultra HD resolution, which is 4 times the resolution of a 1080p Full HD TV.

Q: QuestionWhat type of backlight does this TV use?

• A:Answer This TV uses a High Brightness+ LED Backlight for brighter images and an enhanced viewing experience.

Q: QuestionCan I connect my Bluetooth headphones to this TV?

• A:Answer Yes, you can pair your Bluetooth headphones to the TV for private listening.

Q: QuestionDoes this TV include any audio features?

• A:Answer Yes, the TV features Dolby Atmos and DTS Virtual:X for an immersive 3D sound experience.

Q: QuestionIs this TCL TV compatible with Apple AirPlay?

• A:Answer Yes, this TV supports Apple AirPlay 2, allowing you to share content from your Apple devices.

Q: QuestionDoes this TV have a game mode?

• A:Answer Yes, it has an Auto Game Mode that automatically activates for the lowest input lag and latency, enhancing your gaming performance.

Q: QuestionDoes the 50q550f have 120 VRR game accelerator?

Asked 1 year ago by AronIniguez.

• A:Answer For this 50Q550F, the HDMI ports can support up to 4K/60Hz. However, this TV does feature Game Accelerator 120 (Up to 120 VRR Gaming). Hope this helps! Thank you, TCL Customer Support

  Answered 1 year ago by TCLExpert

  
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Q: QuestionDoes this tv have a IPS or VA panel

Asked 1 year ago by Anonymous.

• A:Answer TCL proudly uses high performance VA Panels on all of our sets to deliver the striking contrast our sets are known for. In fact, being vertically integrated means that not only are the VA panels ours, but nearly everything on the set is TCL, ensuring great quality and performance! Hope this helps! Thank you, TCL Customer Support

  Answered 1 year ago by TCLExpert

  
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Q: QuestionDoes it have Bluetooth

Asked 1 year ago by Anonymous.

• A:Answer Our TCL TVs featuring Fire TV support Bluetooth and can be paired with compatible audio devices that also support and pair via Bluetooth. Hope this helps! Thank you, TCL Customer Support

  Answered 1 year ago by TCLExpert

  
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Q: QuestionDoes it have 4K Upscaling?

Asked 1 year ago by Larry.

• A:Answer All of our 4K TVs will automatically upscale non-4K content. Hope this helps! Thank you, TCL Customer Support

  Answered 1 year ago by TCLExpert

  
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Q: QuestionWhy does the TV tell me I have to pay for 4k quality? I bought the TV and a prompt came up saying that if I want 4k quality I have to pay 8 dollars a month for it? Thayer was never advertised on the box.

Asked 2 days ago by Anonymous.

• A:Answer The TV itself features a 4K resolution and will upscale all non-4K content. If you are referring to a specific streaming channel, some streaming providers have different tiers of subscriptions. This is at the discretion of individual apps. If you need further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support

  Answered 2 days ago by TCLExpert

  
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Q: QuestionDoes this TV have built-in Roku?

Asked 3 days ago by SL.

• A:Answer This TCL TV features a Fire TV operating system with access to thousands of apps, TV shows, and movies available through the App Store. Hope this helps! Thank you, TCL Customer Support

  Answered 2 days ago by TCLExpert

  
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Q: Questiondoes this tv have a headphone output jack?

Asked 4 days ago by timmy.

• A:Answer This TV features a headphone jack located on the back of the TV near the other inputs. Hope this helps! Thank you, TCL Customer Support

  Answered 3 days ago by TCLExpert

  
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Q: Questionwhy is Netflix and prime TV not working? It works for a couple of minutes and then jumps out of the app. It started on Netflix and now prime TV isn’t working either.

Asked 2 months ago by Diana1.

• A:Answer In order for us to better assist, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support

  Answered 2 months ago by TCLExpert

  
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Q: QuestionI bought the TV at December, 2024. But all of a sudden it's picture is jumping around and showing weired color at the top and bottom (pic attached). How can I get customer support from TCL to fix my TV?

Asked 4 months ago by Mahmud.

• A:Answer In order for us to better assist, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support

  Answered 4 months ago by TCLExpert

  
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Q: QuestionI can't get resolution from sdr to hdr.

Asked 5 months ago by Jeff.

• A:Answer This TCL TV supports resolutions up to 4K, and will automatically upscale non-4K content. In order for us to better assist, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support

  Answered 5 months ago by TCLExpert

  
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Q: QuestionAll I need is a basic tv no fancy stuff is this a basic tv

Asked 8 months ago by Anonymous.

• A:Answer Basic vs. fancy is somewhat subjective. I'd argue that the price of the TV suggests it is pretty basic. It is 4K, has a few HDMI ports, and other standard ports. I don't think the market gets any more basic than that these days.

  Answered 7 months ago by AlexVerified Purchase

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Q: QuestionDoes this TV come with full web browser to do internet searches?

Asked 8 months ago by RAY.

• A:Answer Yes it does

  Answered 7 months ago by AikaayVerified Purchase

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Q: QuestionDoes this TV come with a manufacturer warranty?

Asked 8 months ago by Anonymous.

• A:Answer All new TCL TVs come with a standard one-year manufacturer's warranty. You can visit https://www.tcl.com/us/en/warranty/tv-warranty for more specific warranty questions. Hope this helps! Thank you, TCL Customer Support

  Answered 8 months ago by TCLExpert

  
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