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Hi there, It could be any number of reasons, most likely if it is just turning off while being powered on it could be down to your power saving/time out settings. Usually you would have to set this. I would check and see if it has been activated and if so to what time frame is it set to before it turns off. It is pretty straight forward to turn this off. Hope this helps. If not let me know and I can try to help further.
Sorry, there was a problem. Please try again later.There are energy saver settings that can be found by going to Home>Settings>System>Power. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support
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