“I just purchased the TCL 65R615 from you. I have a Vizio SB4551 Soundbar connected via the ARC ports on both devices. I am unable to get the TV audio to detect and send audio to the soundbar. I followed the instructions on the screen. Any suggestions?”
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Be sure that you are connecting you sound at via HDMI 3 on the TCL TV, as that is the only input that supports ARC. Also make sure that your firmware is up to date. Lastly, go to settings on the Tv and under system and control other devices (CEC) you choose ARC HDMI 3. Also, you may need to go to the Audio settings and turn TV Speakers to off and/or set S/PDIF and ARC to Auto Detect. After making these changes and also double checking your settings on your soundbar, restart both devices and see if that worked. As an alternative, you can also connect both devices via the Toslink fiber optic connection, if your soundbar has one. Good luck!
Sorry, there was a problem. Please try again later.Please make sure that you enable CEC settings which can be found by going to Home>Settings>System>Control other devices (CEC). If you are still having trouble, please feel free to reach out to us at [email protected] with your contact information and a description of your setup. Thank you, TCL Customer Support
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