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Rating 4.5 out of 5 stars with 1673 reviews

91%would recommend to a friend.

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91%
would recommend to a friend
Page 1 Showing 1-20 of 1,673 reviews
  • Rating 5 out of 5 stars with 1 review

    Excellent 4K HDR TV for the price!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Picture, Price, Roku
    Cons mentioned:
    Remote

    I am very satisfied with my new TCL ROKU television and the overall experience with Best Buy‘s ordering and delivery process and would recommend it to anyone that asks! Communication, scheduling, and delivery were all handled professionally and on time! I’ve had the TV set up for a few days now and prior to any calibration, I am very impressed with the picture quality and features. Features I really like: - You can connect a USB Thumb Drive to the USB port and use it to pause live ANTENNA TV for up to 90 minutes ( a great overlooked and rarely mentioned feature)! - Though this TV doesn’t come with a voice remote like its 65R617 counterpart, you can still use an existing one from other Roku devices (in my case I used the one from my now unnecessary Roku 4) or purchase one separately to pair with your TV! Works like a charm! - Free Roku App has voice, headphones, and remote control features to operate your television via your smart phone or tablet! Works flawlessly for me! - Alexa integration works great once you set it up properly (took me a few tries due to having previous Roku devices that conflicted). Once setup, I can now tell Alexa to turn the TV on and off, adjust the volume, change the channel and inputs, etc. I have my Yamaha 4K ready receiver, Xbox one X, and Apple TV all connected to my TCL Roku TV with no problems from any device. All receiving 4K and HDR / Dolby Vision signals via applicable programming from Netflix, Amazon Prime Video, and recently HULU as well! Even antenna TV for local channels and my composite video connected basic cable box look very good on this television! I Purchased this TV previously from Rakuten but had to return it due to a defective screen. The 2nd time around I went with Best Buy and am so glad I did. Not only did I end up getting a better price by about $60, but delivery was also free, very professional, and on time. As a Best Buy rewards member, I also got some points on top of that. Overall, A great experience, a great TV, and the best value, video quality, and feature set for the price! Get this TV on sale if you can, but even at regular price it’s a deal!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Amazing for the Price

    Posted .
    Pros mentioned:
    Ease of use, Picture, Price
    Cons mentioned:
    Motion

    INTRO: I have had this tv for 6 days now. Prior to purchase, I spent hours on youtube researching what I wanted, even spending time in the Burlington, NC store to see images of TV's in person where security was called on me, I guess research is suspicious. Everything looked amazing and the only tv I researched not displayed was the TCL R615. I was set on the samsung q6f but took my shot with TCL after all the hype for the price. PROS: This picture is amazing. I used YouTube to find the best picture settings and the brightness may not be considered high end but watching movies in a dim or dark room makes me squint on bright highlights, explosions, etc. And the first time the tv went black, I thought it cut off and all blacks are that way. If it's suppose to be black, it surely is. I love planet earth and blue planet and to watch these in 4K HDR on this tv will make you want to buy it immediately. The roku system is easy to use and the roku app for your phone gives some added features making it even easier and nicer all together. The app will become your smart remote. Navigating menus is very easy. Overall, Picture and Usage is ***** (5star) CONS: 5hrs. after hooking this tv up, it developed 2 stuck pixels. I noticed them turning on a wide screen movie by luck but tv is so bright that after watching content even for a few seconds, my eyes can't adjust for a while to even find those pixels. Next is motion, the interpolation is horrible. Ghosting, artifacts, out right disappearing. Watch blue planet with smoothing on medium, birds flying over the ocean would disappear and come back. Slow scenes on Venom for instance has lots of ghosting and artifacts. I basically turned it off and use the natural cinema feature. I don't get the soap opera affect I like but the picture is amazing. CCONCLUSION: I've fought myself for the last few days to take this tv back and get the q6f like I wanted initially but it keeps coming back to the picture and unless you have $2000+ I just don't think you'll come close to it. If I go for q6 I lose picture quality for better motion and yes I game but I'm a visual person and I choose picture over motion.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Just over one year and backlight has failed

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    This panel worked well for about a year. 14 months into owning the set it started to exhibit a strange issue. When the panel is turned on it would no turn the backlight on. If you get close to the panel you could make out the image and you could hear the sounds of the menu navigation, however the panel would not be lit up. After resetting the panel I am able to resolve the issue but only for another day or so and it starts happening again. I have tried several troubleshooting steps and even tried working with TCL. After gathering information about my situation and acknowledging that I was a mere 2 months past my warranty they informed me I am out of luck. I am not stuck with a panel that sometimes works. Incredibly displeased. I cannot recommend TCL and would advise that you save yourself the stress and find another company that will go the extra mile when the have a known issue. I understand that any company can bad units ship. I understand that there are probably many TCL units out there now that have years and years of flawless service. However, my specific experience with them and their inability to acknowledge a manufacturing defect that can be seen with a quick google search, has led me to never purchase from them again. I hope this review saves at least one other person from my situation.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Tyler,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Rating 4 out of 5 stars with 1 review

    Great TV, but questionable quality assurance

    |
    Posted .

    Received and mounted this TV in the last week, Overall I am very pleased with the picture quality and styling of the TV ... it is a good looking unit. My only gripe is with a tiny screw lying loose within the casing, which makes me wonder what else could be lurking within. TV seems to be working perfectly and is wall mounted, so I am not seriously considering a return, but wanted BestBuy and TCL to be aware of this quality assurance issue. Hopefully both companies read this review. I am attaching a couple of photos of the tiny loose screw visible through the bottom grille of the TV.

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    darn panel lottery

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    bought 12/13. Opened and set up 12/20. Returned 12/24. After much research over the whole "banding" or "dirty screen effect" I decided to purchase this well reviewed 6 series set for an incredible $500 and hope for the best. I immediately saw a problem. Dark random spots that appeared and disappeared over the 3 days I tested it. Sometimes dark strips top to bottom. Sometimes just round spots. Possibly failing backlight leds (a friend told me). The return was incredibly easy, by the way. No one at the local BB asked me the reason for return OR if there was issues. They simply scanned the box, printed return receipt and I was out. Didn't even asked my name or ID or anything. That just makes me wonder what the heck they do with these? Do they test afterwards or simply sell as open box? And this is why I would NEVER buy an open box from ANYWHERE. This was the second 65 inch set (the first was a Hisense) that I returned in the past 3 weeks. I'm done buying budget big screen for awhile.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This is definitely not normal, and not the experience we expect or want for our customers. This TV typically produces a beautiful picture. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!

      Thank you,

      Sara
      TCL Customer Support

  • Rating 5 out of 5 stars with 1 review

    Amazing image, great quality and features

    |
    Posted .
    Pros mentioned:
    Picture, Price, Roku

    I've been LG's TV customer for the last 12 years and I was looking an upgrade for my 55" 3D LG TV without expense to much money. Since last year I read that 55" serie P of TCL was one of the best TV only below of best OLED and premium brand's TV, so since then I was a follower of TCL. So, basically I was decided to buy 65" serie 6 of TCL with some concerns about quality issues, google assistance connectivity, roku system (since I never owned a TV with roku), and also quality of the image since I saw this TV in display at best buy store, even do, I bought it. Quality of TV's frame: It looks so good and great quality in finish. Looks nice in my TV room. Remote Control: It is very small and looks cheap, however its functionally is excellent. I'm ok, but could be more roust. Roku TV system: My first time with this software, and Wao! very friendly user interface, so fast to load applications... Now I really love Roku's system. This TV is ready to use google assistance due last Roku's software update. Sound: I read that sound is very bad, but to my this is not an issue because I have 7.2.2 home cinema, even do, to be honest sound of the TV is good comparing with most of the TVs. Obviously is not comparing with home cinema or sounds bar, but I ok with TV's sound. Image quality of streaming videos: Wao, wao, Image looks incredible (see pictures attached). I streaming some 4K's videos from you tube and its amazing. specially those videos with HDR. If you try, just be aware that you will need an internet connection of at least 20 Mbs so see real 4K videos. I realized that you can see videos at 1440P with DHR but this is not real 4K image...but again, just make sure you select video quality to 4K. Image quality of 1080P BluRay: I was complete surprise of the significant improvement of regular HD into this TV. Obviously is not a 4K image quality, but comparing with my last HD 55" TV, it is a big improvement. I guess this TV has a great up-scaling feature. At this point of the review I will not see bluray's 4K movies yet, but hopefully in a couple of days I will receive my new 4k player to see it in dolby vision! In conclusion: Amazing image, amazing system (Roku), great product without any quality's complaint so far. I'm very excited with this purchase. If you want to have the same results than I, just make sure that: 1. Buy HDMI cables version 2.0 which is for 4K tv's. 18 Gb speed. 2. If you have home theater, make sure it has support for HDMI for 4K (HDCP 2.2). 3. Your internet connection speed needs to be at least 20Mbs if you want to streaming real 4K. 4. Buy 4K player with dolby vision feature. 5. Buy 4K movies with HDR dolby vision.. Juts be aware that most of the movies has HDR 10, but the best is HDR dolby vision (most of the news movies has it). 6. Enjoy, enjoy, enjoy

    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Amazing TV

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    this TV is everything that it says it is and some I would recommend it

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Top notch 4K television

    |
    Posted .

    I usually don’t get excited about people reviews regarding technology because they’re usually wrong, however they were able to prove me wrong because this product has been a unbelievable experience #FACTS

    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Great TV until it stops working

    |
    Posted .
    Owned for 10 months when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    Bought this TV 10 months ago before it started showing a single solid vertical line on the screen. After speaking with TCL support, they sent me a replacement TV that stopped working the very same day (frozen and cycling solid colors). Now I’m arguing with TCL Support to try and get this replaced again! If you get a replacement TV from TCL, pray it works or you’re stuck with it.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Geraldo,

      We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that we are already in the process of helping you. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rating 5 out of 5 stars with 1 review

    Great tv

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This is a really great buy. We love it. We placed it in a corner of our family room and had a limited space for a tv stand, so we turned the feet of the tv inward, and it fits perfectly on top of it.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    TV died after 13 days

    Posted .

    Well BB wouldn't let me edit my review so all I can do it write a new one. I loved this tv right up until yesterday when we turned it on and it would not go past the start up screen, and it kept rebooting every 30 seconds. Call TCL's support number and it was worse that dealing with Time Warner Cable. EXTREMELY rude, unhelpful, and seemed unwilling to help. The "support" agent walked me through everything I had already done. Have you tried unplugging it and plugging it back in. Did it again. Try pressing the reset button. Did that again. Oh well I can't help you. WHAT KIND OF SUPPORT GROUP IS THAT??????? I was told someone from higher support would contact me in a few DAYS and if they can't help me they would send me a new tv within a few weeks to a month!!! Then I was told that if I don't like the tv then just return it and get something else. Absolute worst experience I have had. I will never own another TCL product. I will freely admit, I absolutely LOVED the tv until it died, but the customer service that I received, or lack there of, I will never give TCL my business again.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      If you haven’t had a chance to see my comment on the review you left at Amazon: We are truly sorry For the experience you had not only with your TV. but also with our Customer stupoort team. We clearly seemed to have let you down. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. I have escalated this issue to our Customer Advocacy Team in California, andwe are here to help. Please reach out to us at tclusasupport@tcl.com with your contact information and reference this review, and someone will get back to you right away to right this situation.

      We would appreciate another try.
      Thanks,

      TCL Support

  • Rating 1 out of 5 stars with 1 review

    Bought it, replaced it, replaced it again!

    |
    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Bought one and had it delivered at my parents' place as a gift. They received it and within one week, there were black spots all around. Got it replaced with another one and within ONE day, the replacement also had black spots, even though it was a newer manufactured date. Apparently this is a known issue with this model. My parents are a bit older, so they were very frustrated at having to unbox another one and try to set it up. I wish TCL had made better panels. Very upset and wish their support would compensate for such burden.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi nbbchaz,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience. This does not sound normal, and is not the experience we expect or want for our customers. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Rating 1 out of 5 stars with 1 review

    Tv failing just out of warranty

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Walked into Best Buy and saw this TCL 6 series 65 inch TV and was impressed by the reviews. Just over a year and the television is already failing. The screen has multiple black lines and black spots in the screen. I wanted to believe this TV was a good investment but I guess I was wrong. I will never buy another TCL product again. You expect when you spend nearly $1,000 on a TV that it will last several years not several months. Do your research you will find this is a common problem among TCL televisions.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Dirtbiker,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Rating 1 out of 5 stars with 1 review

    Black grid behing the picture

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I am posting this after being told this is normal for a blacklit screen by TCL customer service. Please give me feedback. I will change my review if this is normal. So far I see it as a defect.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Ming,

      Thank you for taking the time to provide your feedback. We're sorry to hear that you did not have the same great experience that a majority of our customers report having. This TV typically produces a beautiful picture. We would be more than happy to look into this and evaluate what you are seeing. In order for us to assist we first need to gather more information. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Rating 5 out of 5 stars with 1 review

    My Gaming TV!

    |
    Posted .
    Owned for 3 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Picture, Price
    Cons mentioned:
    Remote

    I was looking into upgrading from my 55 inch TV to a 65 inch for gaming on my PlayStation 4 Pro. I came across the TCL 65 inch 6 Series in store and I'm so glad I did! The picture quality is amazing on this TV for the price. The remote isn't the greatest, but I don't use it much with the PS4. I utilize the PS4 remote to power on the TV and have the power saver mode turn it off once I turn off the PS4. The TV has been going strong for the past 4 months (lots of gaming due to COVID-19). Below is the breakout of the connections for this TV. -3 HDMI inputs (HDMI 2.0a and HDCP 2.2) -1 analog video input -1 USB port (2.0) -Ethernet -1 headphone jack -1 optical digital audio output -1 RF antenna input

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Poor quality control

    Posted .

    Purchased the TCL 65 inch 6 series, had gray screen effects right from powering on . The next day it flickered as it powered on. The following day the flickering turned into what I would describe as weird color bands all over the screen and no picture! Terrible quality control! Called TCL and they said it was Best Buy's poor delivery; which couldn't be farther from the truth as I saw how they delivered it it and it was handled very well! Even if it worked I would be worried about the reliability when quality control is this poor.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi ckdrill,

      The image problems you have described are very unusual. At TCL, all of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We're sorry that you were not able to have the same great experience that the majority of our customers are having. We will continue to make improvements to ensure our customers the best experience possible. Good luck and happy viewing!

      Thank you,

      Sara
      TCL Customer Support

  • Rating 1 out of 5 stars with 1 review

    Broken within three days

    Posted .

    I bought this tv after reading CNETs glowing review and waiting until cyber monday for a good deal. It was a pain to mount because the holes on the back of the tv are at the very bottom instead of dead center and within three days of having it up on the wall half my screen had transparent shadow bars going across and up and down. I called TCL customer service and they kindly taught me how to reset my tv but surprisingly that did not help the issue. Now i dont know if i should return this tv for another one of the same model or buy a better quality brand tv and have to go to the trouble of moving my mount. Money and time well spent.

    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hello,

      Thank you for taking the time to provide your feedback. We're sorry to hear that your TV appears to be experiencing some problems. We would love to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Rating 1 out of 5 stars with 1 review

    Broken after 15 months

    |
    Posted .
    Owned for 1 year when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Got the TV in Oct 2018, and it is now completely broken all of sudden. Green white strips on the screen, factory reset did nothing. Of course this would happen shortly after the 12 month warranty. Lesson learned, no more TCL products.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JackZ,

      Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to assist you. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and reference this review, and someone will get back to you right away.

      Thank you,

      Sara
      TCL Customer Support

  • Rating 4 out of 5 stars with 1 review

    Good picture...questionable quality

    |
    Posted .
    Pros mentioned:
    Picture, Roku

    My old Hitachi Plasma was beginning to act up. I still prefer the plasma image but they seem to have been phased out. This 65 inch TCL intially worked great but began giving me a rainbow effect on a few random occasions when powering on. Turning power on and off seemed to correct the problem. I did notify TCL service through their web site but never had a reply. I was,still within Bestbuy 14 day return policy and replaced it with the same model. This one has been working ok but once turned off by itself while my wife and I were in an adjacent room and once lost both sound and picture. I presumed it had shut off by itself but when I went to turn it back on the "power down" icon in the upper right came on indicating I was turning it off. I then powered it back on and it has been okay since. Only one week with it so far so I am still a bit concerned about the overall quality. It will be a good purchase if it last half as long as my Hitachi Plasma that I later got working and am using in another room. Still Tv's failure to reply to my initial complaint also raises questionscaboit their commitment to customer service. I may get decide to go with another rand that has a known history. Right now I can recommend it but with reservations. I will upload image of the rainbow effect noticed on my first one. Love Roku TVs and have two Sharps bought at Bestbuy. Hooked my existing sound system up using the included connectors plugged into the headphone jack. This TCL is currently offered on Amazon at a higher price but with Roku voice commands. I am used to the Roku so set up and adjustment were easy. Picture is great but audio not near as good as previous Hitachi that we seldom used our external Sony system. This TCL needed the system to have what we felt was adequate sound.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      We are truly sorry Are any issues you arehaving issues with your TV. We would like to look into it for you and make sure you are a satisfied customer at the end of the day. Our Customer Advocacy Team in California is here to help. Please reach out to us at tclusasupport@tcl.com with your contact information and reference this review, and someone will get back to you right away.

      Thanks,

      TCL Support

  • Rating 5 out of 5 stars with 1 review

    Great price and great performance!

    |
    Posted .

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Ease of use, Price, Roku

    Great value and the Roku interface is amazingly easy to use.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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