Questions & Answers

Q: QuestionHow many HDMI inputs does this TV have?

• A:Answer This TV has four HDMI inputs, including one with eARC.

Q: QuestionCan I control this TV with my voice?

• A:Answer Yes, this TV has Google TV Smart OS with Hands-Free Voice Control and comes with a Voice Remote.

Q: QuestionWhat is the resolution of this TCL TV?

• A:Answer This TCL TV has a 4K Ultra HD resolution, which is four times the resolution of a 1080p Full HD TV.

Q: QuestionWhat type of audio does this TV support?

• A:Answer This TV supports Dolby Atmos and DTS Virtual:X audio for an immersive sound experience.

Q: QuestionCan this TV be mounted with a full motion mount? We would want to be able to pull it out and turn for the best viewing experience, but can't see if it is possible with it coming with a flush wall mount.

Asked 1 year ago by Mounting.

• A:Answer Unfortunately no. You need to use their own flat mount

  Answered 1 year ago by GiovanniBVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo you know what differences there are between this TV and the upcoming NXTFRAME Pro models?

Asked 1 year ago by Anonymous.

• A:Answer The NXTFRAME Pro replaces the built-in speakers on the TV with an included B&O and TCL engineered 3.1.2 wireless soundbar. Hope this helps! Thank you, TCL Customer Support

  Answered 1 year ago by TCLExpert

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionWhy is the Apple Fitness app not available for download on the TCL NXTVISION TV's? When will it be available?

Asked 1 month ago by MG.

• A:Answer The standalone Apple Fitness+ app is not directly available on the Google TV platform. Apple restricts the native Fitness+ app to its own ecosystem, including iPhone, iPad, and the Apple TV set-top box. Hope this helps! Thank you, TCL Customer Support

  Answered 1 month ago by TCLExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the manufacturer warranty? And is there any additional protection plan that comes with it or do I have to purchase it?

Asked 4 months ago by Alba.

• A:Answer Our TVs are carefully designed and engineered to give our customers years of entertainment. Additionally, all new TCL TVs come with a standard one-year manufacturer's warranty. You can visit https://www.tcl.com/us/en/warranty/tv-warranty for more specific warranty questions. Hope this helps! Thank you, TCL Customer Support

  Answered 4 months ago by TCLExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the dimensions of the packaged tv (for the 65" NXTFRAME)? Need to sizing to determine which vehicle we could load it in.

Asked 1 year ago by NAD.

• A:Answer For this 65" TCL TV, the dimensions of the box are as follows: (W x H x D) 64.76" x 39.65" x 6.69". Hope this helps! Thank you, TCL Customer Support

  Answered 1 year ago by TCLExpert

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this Tv includes legs, to stand on? Thank You

Asked 1 year ago by Anonymous.

• A:Answer No

  Answered 1 year ago by GolabVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes the tv come with a stand? Reviews indicate it does not.

Asked 1 year ago by TCLinterested.

• A:Answer It does not. Just mounting hardware and magnetic frame.

  Answered 1 year ago by PatriciaH

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhere to find serial number

Asked 1 week ago by Mark.

• A:Answer The serial number can be found on the back of the TV on a white rectangular sticker. Hope this helps! Thank you, TCL Customer Support

  Answered 1 week ago by TCLExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this play 3D movies

Asked 1 month ago by Anonymous.

• A:Answer This TCL TV does not support 3D content. Hope this helps! Thank you, TCL Customer Support

  Answered 1 month ago by TCLExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have a digital optical audio out port? If so which models/year?

Asked 2 months ago by Spider.

• A:Answer All of our TCL TVs feature an Optical Audio Out port. Hope this helps! Thank you, TCL Customer Support

  Answered 2 months ago by TCLExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiondoes this tv work with apple fire stick

Asked 3 months ago by tammy.

• A:Answer Yes but it is a smart TV so firestick would be redundant.

  Answered 2 months ago by AlanKVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan you purchase a different frame from a third party?

Asked 3 months ago by jonathanM.

• A:Answer Currently, only the white bezel and additional birch snap-on frame are available. It is not compatible with third-party frames. Hope this helps! Thank you, TCL Customer Support

  Answered 3 months ago by TCLExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI heard sound is not powerful so you would need a sound bar. Is this true?

Asked 4 months ago by Mary.

• A:Answer No we don't have sound bar and audio is perfect

  Answered 2 months ago by AlanKVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this TV have a motion sensor like the frame tv and CanvasTV?

Asked 4 months ago by Lookingforaframe.

• A:Answer No, the TCL 65A300W does not have a built-in motion sensor. Hope this helps! Thank you, TCL Customer Support

  Answered 4 months ago by TCLExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionFor the 65” NxtFrame, what is the dimension from the top of tv to the mounting holes? We are building the wall where the tv will be mounted and can add backing for support but need to know where to install.

Asked 5 months ago by Patrick.

• A:Answer It is approximately 6.36 inches from the top of the TV to the mounting hole. Hope this helps! Thank you, TCL Customer Support

  Answered 5 months ago by TCLExpert

  
  Helpful (0)Unhelpful (0)ReportAnswer this question