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The user manual for the H14W35W can be found at www.tcl.com/us/en/products/appliances/window-air-conditioners/14000-btu-smart-window-ac-h14w35w under the 'Downloads' section. For further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Thank you, TCL Customer Support
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